Summary
Overview
Work History
Skills
Timeline
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Kimberley Simard

Windsor,ON

Summary

Skilled Casino Table Games Dealer with comprehensive knowledge of casino operations and table games rules, regulations, and procedures. Possess strong customer service skills, accuracy in handling cash transactions, and ability to manage challenging situations with professionalism. Previous roles involved maintaining game pace for player satisfaction, monitoring gaming activity for cheating or irregularities, and ensuring regulatory compliance. Known for fostering positive player relationships while upholding integrity of games.

Overview

36
36
years of professional experience

Work History

Casino Table Games Dealer

Caesars Windsor
Windsor, Ontario
10.1995 - Current
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Communicated professionally with other dealers, supervisors, and managers.
  • Resolved disputes between players in a professional manner.
  • Accurately calculated wagers placed by players using basic math skills.
  • Monitored player activity to detect any potential cheating attempts.
  • Provided feedback to supervisors regarding guest satisfaction levels.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Assisted customers with questions about rules or game play.
  • Adhered to all safety protocols established by the casino management team.

Server

Fox Glen Golf Club
McGregor, Ontario
01.2008 - 12.2011
  • Greeted guests and provided menus.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Caddyshacks at Dominion Golf Course
Windsor, Ontario
04.2004 - 12.2007
  • Prepared drinks according to standard recipes.
  • Greeted guests and provided menus.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Served food and beverages to patrons and confirmed complete orders.

Assistant Manager

McDonalds
Windsor, Ontario
05.1989 - 10.1995
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Skills

  • Basic computer literacy
  • Accurate payouts
  • Team player attitude
  • Stress tolerance
  • Patience and composure
  • Strong mathematical skills

Timeline

Server

Fox Glen Golf Club
01.2008 - 12.2011

Server

Caddyshacks at Dominion Golf Course
04.2004 - 12.2007

Casino Table Games Dealer

Caesars Windsor
10.1995 - Current

Assistant Manager

McDonalds
05.1989 - 10.1995

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Kimberley Simard