Laeticia Chalhoub
Mississauga,ON
Summary
Dynamic professional with a proven track record at Employment And Social Development Canada, showcasing exceptional customer service and data entry proficiency. Excelled in high-pressure environments, demonstrating strong interpersonal skills and attention to detail. Achieved significant improvements in customer satisfaction and efficiency, embodying a team player mentality with unwavering professionalism and integrity.
Overview
10
10
years of professional experience
Work History
Citizen Services Officer
Employment And Social Development Canada
01.2022 - Current
- Assisted citizens in completing forms and applications, ensuring accuracy and compliance with regulations.
- Provided excellent customer service while addressing concerns related to government benefits, social insurance numbers, or passport requirements.
- Handled high-volume inquiries from citizens, maintaining a professional demeanor and providing clear communication.
- Managed sensitive situations involving distressed individuals with empathy and professionalism, ensuring their needs were met and concerns addressed.
- Maintained up-to-date knowledge of federal programs, benefits and procedures to provide accurate information to the public.
Restaurant Hostess
Reds Wine Tavern
06.2019 - 06.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Retail Sales Associate
Winners TJX
01.2016 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Retail Sales Associate
Calvin Klein
01.2015 - 06.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Bachelor of Education - Éducation - Moyen/intermédiaire
Laurentian University
Greater Sudbury, None06-2026
Bachelor of Arts - Teaching French As A Second Or Foreign Language
University of Toronto
Mississauga, ON12-2021
High School Diploma -
Mentor College
Mississauga06-2016
Skills
- Professionalism and integrity
- Data entry proficiency
- Strong interpersonal skills
- Customer service
- Attention to detail
- Reliability
- Effective communication
- Team player mentality
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Citizen Services Officer
Employment And Social Development Canada
01.2022 - Current
Restaurant Hostess
Reds Wine Tavern
06.2019 - 06.2021
Retail Sales Associate
Winners TJX
01.2016 - 01.2018
Retail Sales Associate
Calvin Klein
01.2015 - 06.2016
Bachelor of Education - Éducation - Moyen/intermédiaire
Laurentian University
Bachelor of Arts - Teaching French As A Second Or Foreign Language
University of Toronto
High School Diploma -
Mentor College
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