NADA FACI

Assisted clients with processing passport applications, handling both sensitive information and sensitive documents. Many requests included emergency passports that had to be dealt with in a cautious manner. Intake allowed me to be detail-oriented to remark errors on multiple applications whilst doing other review for applications everyday. Some overview files would include custody documents for divorced parents applying for their child's passport.

• Promoted to Keyholder/Manager in 2022 after demonstrating strong leadership and customer service skills. Successfully managed up to 20 staff while balancing day-to-day operations and store requirements. Focused on efficiency, teamwork, and delivering high-quality service in a fast-paced retail environment.

• This position has allowed me to represent my University with the utmost pride. In this position, I help encourage families and new incoming students to attend King’s. I provide campus tours, program panel participation, as well as, help with enrollment services for newly accepted students.

• As an academic mentor, I had the rewarding opportunity to support students transitioning from high school to university life. I worked closely with them to navigate the increased demands of higher education, helping them develop effective study habits and time management strategies. One of my main focuses was teaching them how to use planners and other organizational tools to stay on top of their coursework. It was incredibly fulfilling to see them grow more confident and capable with each step.