Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Anandha Lakshmi Jayanathan

Toronto,Canada

Summary

As an experienced customer service professional with Nine years of experience, I am currently seeking new opportunities in a service- oriented field that values teamwork and exceptional customer service. I thrive on challenging work that involves team building, communication, research skills, and customer service. In addition, I possess strong technical skills in Microsoft Office programs. As a mature and confident individual, I am eager to expand my knowledge and skills to contribute to the success of a dynamic team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Citizen Services Officer

Employment and Social Development Canada
Markham, Ontario
07.2023 - 09.2025
  • Served as the first point of contact for the public, delivering frontline service and guidance on federal programs including CPP, OAS, EI, CPP Disability, Canada Disability Benefit, Canadian Dental Care Plan (CDCP), and Social Insurance Number (SIN) services.
  • Diligently verified and authenticated client identities, meticulously examining supporting documentation to uphold the highest standards of accuracy and compliance.
  • Utilize expertise in creating, verifying, and updating information in an electronic Issue e-SIN system using data from Dynamics and processing through SINRA.
  • Efficiently process Social Insurance Numbers for clients entering Canada for the first time.
  • Extend SINs as needed and manage status changes from temporary resident to permanent resident.
  • Prioritized and organized tasks effectively to accomplish service goals efficiently, maintaining a high level of productivity.
  • Assisted citizens with filling out forms accurately and completely in accordance with regulations.
  • Security and Safety Enhanced Reliability Security Clearance
  • Processed adult, child, and renewal passport applications, ensuring forms were accurately completed, required documents and photos met regulatory standards, and applicant identities were thoroughly verified.
  • Supported clients in registering for My Service Canada Account (MSCA) to enhance self-service access to federal programs.
  • Prepared, verified, and submitted PMTR reports, certified true copies, and acted as Commissioner of Oaths for OAS/GIS and Passport applications.
  • Escalated dire-needs cases and followed up on urgent CPP, OAS, GIS, CPP Disability, and Canada Disability Benefit (CDB) applications to ensure timely resolution
  • Managed daily internal mail operations, including routing applications, supporting documentation, cheques, and cash to appropriate departments for timely processing.

Citizenship & Immigration Case Processing Center

Immigration Refugees and Citizenship Canada
Mississauga, ON
06.2022 - 10.2022
  • Expertise creating, verifying, and updating information in an electronic/case management information system as global case management system (GCMS)
  • Review, processes, assesses applications to determine risk and if clients meet requirements and eligibility as per the latest Regulations and Acts for Citizenship and immigration programs
  • Follow policies, and procedures while upholding privacy of each applicant
  • Ability to use various software system such as Microsoft Excel, Word, Outlook, Windows etc to prepare correspondence and produce reports
  • Experience in processing of express entry application for permanent residence portal and retrieving information, Canadian Citizenship, Permanent Resident Card, sponsorships under Family Class, etc
  • Processing application using GCMS, GCdocs, and Permanent Residences Portal and retrieving information
  • Retrieving and requesting information from IRCC, CBSA, CRA, sending out correspondence to applicant
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Security and Safety Enhanced Reliability Security Clearance

Property Administrator

Capreit Limited Partnership
Toronto, Ontario
07.2019 - 07.2022
  • Fostered strong working relationships with property owners and
    tenants to ensure a seamless experience for both parties.
  • Managed resident complaints and quickly expedited maintenance
    requests to maintain a high level of satisfaction.
  • Conducted regular property inspections to identify deficiencies and schedule timely repairs to maintain a safe and functional living
    environment.
  • Collaborated with on-site and remote service providers to support tenant requests for accommodations.
  • Investigated and resolved property complaints and violations to foster a pleasant living environment for residents.
  • Coordinated with maintenance and contractors to ensure timely
    turnovers after move-outs.
  • Collected and managed monthly assessments, rental fees, deposits,
    and payments.
  • Utilized various software programs, including Microsoft Suite Office, Suite Turnover, and Sap property database management to
    complete administrative projects.

Sale Associate/Keyholder/Co-op

The Gap
Toronto, ON
09.2014 - 09.2019
  • Curated visually appealing displays and signage for new merchandise to promote sales and clear out overstocked items.
  • Provided comprehensive store, product, and service information to customers through incoming phone calls.
  • Organized and presented newly received product shipments on store shelves for retail sales.
  • Resolved customer disputes quickly and efficiently while maintaining excellent customer service standards at all times.

Education

Advanced Diploma - Computer Systems Technology

Seneca College of Applied Arts And Technology
Newham. Ontario
09.2024

Diploma - Flight Services Management

Seneca College of Applied Arts And Technology
Markham, ON
08.2019

High School Diploma -

Woburn Collegiate Institute.
Toronto, ON
06.2015

Skills

  • Microsoft Suite Office
  • Planning & Organizing
  • Data Management
  • Supervision & Leadership
  • Team Management
  • Good Work Ethic
  • Active Listening
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • Computer Skills
  • Customer Service
  • Schedule Management
  • Time Management

Certification

  • Certified in Passenger Awareness and Protection,
  • Food Handler Certificate

Languages

English
Native/ Bilingual
Tamil
Native/ Bilingual

References

Reference Available upon request

Timeline

Citizen Services Officer

Employment and Social Development Canada
07.2023 - 09.2025

Citizenship & Immigration Case Processing Center

Immigration Refugees and Citizenship Canada
06.2022 - 10.2022

Property Administrator

Capreit Limited Partnership
07.2019 - 07.2022

Sale Associate/Keyholder/Co-op

The Gap
09.2014 - 09.2019

Advanced Diploma - Computer Systems Technology

Seneca College of Applied Arts And Technology

Diploma - Flight Services Management

Seneca College of Applied Arts And Technology

High School Diploma -

Woburn Collegiate Institute.
Anandha Lakshmi Jayanathan