Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colin Ogden

East Lake Ainslie,Canada

Summary

Adaptable and versatile administrative professional with success in office and administrative support, high productivity, and overall efficiency. Specialized in record management, customer service, project management, and team leadership. Highly organized, with superior communication skills, I am eager to contribute my broad skills base in a fresh, challenging, and dynamic role.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Citizen Services Officer

Service Canada
Inverness, Canada
01.2019 - Current
  • Working for the federal government providing Canadians with access to essential government services and programs.
  • As the first point of contact, I deliver frontline service and support to clients accessing Employment Insurance, Social Insurance Numbers, Passports, CPP, and OAS. I navigate complex inquiries, clarify program requirements, and promote government services to diverse groups, including youth, seniors, newcomers, and persons with disabilities.
  • Conduct research into new programs or services that could benefit citizens.
  • Compiled monthly reports on service utilization trends, feedback from customers and other relevant information.

Content Creator- Cartoonist

The Inverness Oran
Inverness, Canada
10.2017 - Current
  • Weekly contributor to a community newspaper serving Inverness County.
  • Create original, humorous comic strips under tight deadlines, balancing concise storytelling with visual clarity.
  • Initially hand-drawn and scanned, I now use Photoshop to streamline production and meet publication standards within strict space and formatting requirements.

Maintenance Personnel

Inverness Beach Village Campground
Inverness, Canada
07.2018 - 10.2019
  • Ensured a clean, safe, and welcoming environment for visitors, residents, and staff.
  • Collaborated with cleaning and office teams to support daily operations and guest satisfaction. Handled facility repairs, part replacements, winterization of cabins, and general upkeep.
  • Developed preventative maintenance plans for various types of machinery.
  • Troubleshot complex electrical and mechanical issues with minimal downtime.
  • Recorded type and cost of maintenance or repair work.

Owner/Operator

Inverness Downtown Plumbing Heating and Electrical
Inverness, Canada
05.2015 - 07.2018
  • Managed all aspects of daily operations, including customer service, counter sales, inventory control, and vendor relations.
  • Oversaw ordering, shipping/receiving, and implemented multimedia marketing strategies. Maintained QuickBooks POS system, including product entry and pricing updates.
  • Supervised and trained one staff member, ensuring efficient workflow and service delivery.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Assistant Manager

Central Building Supplies
Inverness, Canada
05.2009 - 05.2015
  • Led daily operations and sales performance for a multi-department hardware store.
  • Oversaw inventory, merchandising, and execution of marketing campaigns. Directed a team of eight employees, providing clear guidance, tools, and motivation to meet performance goals. Handled staff and customer concerns with professionalism and fairness.
  • Cross-trained across departments including project desk, warehouse, electrical, plumbing, energy, flooring, and paint. Served as Health & Safety Advisor, upholding compliance and best practices throughout the store.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Collaborated with management on developing strategic plans for achieving business goals.

Education

Graphic Design

Northern Alberta Institute of Technology
Edmonton, AB
01-1997

Skills

  • Policy enforcement
  • Service coordination
  • Regulatory compliance
  • Conflict resolution
  • Team leadership
  • Training and development
  • Effective communication
  • Time management
  • Problem solving
  • Professionalism and integrity
  • Cross-cultural sensitivity
  • Social media
  • Record keeping
  • Data entry proficiency
  • Strong interpersonal skills
  • Quality control
  • Budget management
  • Task prioritization
  • Staff supervision
  • Travel arrangements
  • Clerical Tasks
  • Logistical planning
  • Vendor relations
  • Process improvement
  • Meeting planning
  • Business writing
  • Document management
  • Workflow coordination
  • Crisis management
  • Health and safety
  • Event coordination
  • Employee training & retaining
  • Project management
  • Content creation
  • Adobe Photoshop
  • Marketing strategies
  • Social media management
  • Contract negotiation
  • Cross-functional coordination
  • Employee management

Certification

Mental Health First Aid- Mental Health commission of Canada 2024

CPR & AED Level C First Aid. Heart and stroke Foundation of Canada 2024

American Sign language

certificate level 1 Margaree Sign Language 2023

Level 1 Fire fighter Nova Scotia Fire FIghters School 2016

Valid NS Drivers license

Timeline

Citizen Services Officer

Service Canada
01.2019 - Current

Maintenance Personnel

Inverness Beach Village Campground
07.2018 - 10.2019

Content Creator- Cartoonist

The Inverness Oran
10.2017 - Current

Owner/Operator

Inverness Downtown Plumbing Heating and Electrical
05.2015 - 07.2018

Assistant Manager

Central Building Supplies
05.2009 - 05.2015

Graphic Design

Northern Alberta Institute of Technology

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Colin Ogden