KULTAR SINGH MINHAS
Lethbridge,AB
Summary
To obtain a position utilizing my exceptional customer service skills, personable demeanor, and positive attitude to effectively make a significant contribution in a professional environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Educare Solutions PVT, Ltd
Jalandhar
03.2019 - 10.2021
- Contracted to handle calls for Sikkim Manipal University; a distance education provider.
- Answered student queries and searched for effective solutions.
- Resolved grievances and issues for clients.
- Carried out research to ensure best scenario was provided.
- Followed up or escalated complex calls.
- Accurately recorded details of inquiries, feedback, complaints, and resolutions.
- Utilized exceptional interpersonal and communication skills to provide information to clients.
- Demonstrated high level of knowledge regarding products and services.
- Maintained professional and calm demeanor to tactfully deal with customers.
Cashier
Convience Store
Adampur, Punjab, India
12.2021 - 03.2022
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Checked personal identifications during alcohol and tobacco sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on sales software system operation.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Cambridge International School
Punjab, India06.2021
Skills
- Sound judgment and problem solving
- Experience resolving complaints to ensure customer satisfaction
- Managing multiple and changing priorities at once
- Knowledge of office administration procedures
- Attention to detail and high level of accuracy
- Team player with strong interpersonal skills
- Positive rapport with clients
- Highly organized and willing to take on new responsibilities
- Leadership Skills
- Fit and Active
- Multilingual; English, Punjabi, Hindi
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Service and Assistance
- Cultural Awareness
- Answering Emails
- Cash Register Systems
- Sales Expertise
- Staff Training
- Issue Resolution
- Stocking and Replenishing
- Time Management Skills
- Cash Management
- Cleaning and Sanitizing
- Product and Service Sales
- Cash Drawer Management
- Money Handling
- Till Counting
- Refunds and Exchanges
- Cash Counting Machine Operations
- Credit and Cash Transactions
- Microsoft Office
- Product Knowledge
Accomplishments
Elected captain of the Hoshiarpur City team.
Represented the city for several years in various tournaments and games.
Played cricket for the Doaba Kings and Harbhajan Academy in prestigious competitions.
Won several championships and got mentioned in local and regional newspapers numerous times.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Convience Store
12.2021 - 03.2022
Customer Service Representative
Educare Solutions PVT, Ltd
03.2019 - 10.2021
High School Diploma -
Cambridge International School
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