Overview
Work History
Education
Skills
Timeline
Generic

Bijal Bihola

Hamilton,Canada

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Tech Mahindra
Hamilton, Canada
12.2018 - 12.2019
  • Spearhead customer engagement strategies, ensuring positive customer experience throughout the sales cycle
  • Actively engage with clients to understand their needs, address inquiries, and provide tailored solutions, resulting in a 20% increase in customer satisfaction rate
  • Collaborate with cross-functional teams to resolve customer issues promptly and effectively, maintaining a high level of customer loyalty
  • Achieved and consistently exceeded monthly sales targets through effective relationship-building and consultative selling techniques
  • Assisted customers in making informed purchasing decisions by providing product knowledge and demonstrating features and benefitsMaintained a deep understanding of the product line to effectively cross-selling upsell, contributing to a 25% increase in average transaction value

Team Leader

Tim Hortons
Oakville, Ontario
03.2023 - 06.2024
  • Lead training sessions for new hires, ensuring a comprehensive understanding of company policies, procedures, and quality standards. Provide ongoing coaching and support to crew members, fostering continuous improvement and high performance within the team communicating expectations to customers and crew members. This includes explaining company policies, addressing customer concerns, and providing constructive feedback to your team.

Education

Bachelor of commerce -

Gujrat University/ Lokmanya College
05.2018

Business management -

Fleming College
04.2024

Skills

  • Problem-solving: capabilities to identify challenges and analyze root causes, reflecting on continuous improvement outcomes
  • decision-making: sound judgment and ability to analyze information, weigh options, and choose the most effective solution
  • Relationship management: proficiency in building and maintaining positive, productive interactions with others

Timeline

Team Leader

Tim Hortons
03.2023 - 06.2024

Customer Service Representative

Tech Mahindra
12.2018 - 12.2019

Bachelor of commerce -

Gujrat University/ Lokmanya College

Business management -

Fleming College

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Bijal Bihola