Said Abubakar
Ottawa,Canada
Summary
Motivated professional with City of Ottawa experience in public outreach, customer service, and event planning. Skilled in public speaking, recycling education, and environmental sustainability, with strong academic expertise in plastic recycling, waste management, and biodegradation research. Proficient in data entry, records management, and MS Office tools, with a proven ability to engage residents, deliver presentations, and support community programs. Seeking a part-time Environmental Education Assistant position to promote the City’s Green Bin program and contribute to long-term waste planning initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City Of Ottawa
02.2022 - Current
- Delivered front-line customer service by greeting residents, answering inquiries, and providing clear and accurate information on City programs and services.
- Active listening and conflict resolution, calming customers, diffusing frustration, and ensuring positive experiences in a professional manner.
- Communicated with residents in-person, by phone, and by email, consistently projecting the image of a knowledgeable and approachable City representative.
- Assisted in public outreach activities, supporting City events and providing information to the public.
- Registered clients for programs, processed secure payments, and ensured accuracy in data entry and record management.
- Contributed to team operations by supporting colleagues and assisting with facility functions, ensuring efficiency and strong service delivery
Advance Leadership Instructor
City of Ottawa
02.2023 - Current
- Planned and organized youth-focused programs, activities, and events, ensuring activities were engaging, inclusive, and educational.
- Instructed and led workshops, teaching leadership, teamwork, and communication skills in structured and supportive settings.
- Facilitated public speaking activities and group discussions, helping participants build confidence and develop problem-solving skills.
- Designed interactive lessons and activities to promote participation, teamwork, and community engagement.
- Delivered presentations and instructions to diverse audiences, adapting communication style to different age groups and backgrounds.
- Supported City event logistics by coordinating schedules, preparing materials, and assisting with program delivery.
Research Assistant
Carleton University
04.2024 - Current
- Specialized in plastic recycling and waste reduction research, focusing on improving PET Plastic biodegradation.
- Applied PCR mutagenesis, protein engineering, and enzyme assays to study recycling pathways.
- Designed plasmids and carried out experiments to test enzyme-based recycling strategies.
- Gained foundational knowledge in environmental education through hands-on research in plastic waste reduction, recycling strategies and solid waste management programs.
- Prepared technical reports and communicated findings, linking academic research to real-world recycling solutions.
Education
Master of Science - Biology
Carleton University
Ottawa, ON08.2027
Bachelor of Science (Honours) - Biology & Biotechnology
Carleton University
Ottawa, ON04.2025
Skills
- Environmental Knowledge – Strong understanding of solid waste management, recycling systems, and the City’s Green Bin program Research background in plastic waste recycling and diversion strategies Knowledgeable in contamination prevention, organics recycling, and sustainable environmental practices Academic and applied experience in linking biotechnology to real-world recycling and waste reduction
- Software & Data Management – Proficient with Microsoft Office (Word, Excel) and experienced in maintaining and updating computerized systems and databases Skilled in cross-referencing, data entry, retrieval, and accurate record-keeping in both electronic and hard-copy formats
- Customer Service & Communication – Strong verbal and written communication skills; able to provide clear information, calm and diffuse difficult situations, elicit concerns, and project a professional image as a City representative Experienced in public speaking, presentations, and outreach
- Judgment & Problem Solving – Demonstrated ability to identify potential problems or trends, apply sound judgment, and recommend corrective actions Skilled at addressing concerns effectively and ensuring positive program outcomes
- Interpersonal & Teamwork – Consistent, reliable, and tactful communicator who works well both independently and collaboratively Recognized for remaining calm under stress, showing empathy, and supporting inclusive community engagement
- Organization & Reliability – Highly detail-oriented with excellent organizational skills; known for initiative, thoroughness, punctuality, and dependability Strong attendance record and ability to manage multiple priorities
- Technical & Administrative Support – Capable of operating office and telecommunications equipment; experienced in supporting event planning, scheduling, and program coordination for City outreach initiatives
- Technical & Administrative Support – Capable of operating office and telecommunications equipment; experienced in supporting event planning, scheduling, and program coordination for City outreach initiatives
- Adaptability & Initiative – Able to adjust to changing schedules and program needs, including evenings and weekends Take initiative to solve problems, support team goals, and contribute ideas for improvement while staying dependable and flexible
Certification
- Valid Ontario G-class Driver’s License, with own transportation and a clean driving record (no more than 6 demerit points).
- WHMIS (Workplace Hazardous Materials Information System)
- AODA Training
- Standard First Aid & CPR-C
Timeline
Research Assistant
Carleton University
04.2024 - Current
Advance Leadership Instructor
City of Ottawa
02.2023 - Current
Customer Service Representative
City Of Ottawa
02.2022 - Current
Master of Science - Biology
Carleton University
Bachelor of Science (Honours) - Biology & Biotechnology
Carleton University
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