Li-Pin Teng
Vancouver,Canada
Summary
Detail-oriented and proactive administrative professional with a strong background in customer service and operational support. Adept at building relationships, effective communication, and problem-solving in fast-paced environments. Skilled in handling multiple administrative tasks, ensuring accuracy, and improving processes to enhance efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Paragon Testing Enterprises
11.2023 - Current
- Building Relationships: Establish and maintain positive relationships with test takers, internal teams, and business partners by providing clear, timely, and supportive assistance.
- Communication for Results: Respond to approximately 20 emails and 40 phone calls daily, ensuring clarity in transactional and administrative communications. Explain procedures, address inquiries, and seek clarification when necessary.
- Problem Solving: Track customer issues, identify patterns, and provide feedback for service improvements. Escalate concerns with recommended solutions to enhance the customer experience.
- Thoroughness: Process customer requests, including registrations, transfers, and cancellations, with an average response time of under 24 hours. Maintain detailed records to ensure accuracy and timely resolution of inquiries.
- Leadership: Assist in managing the team and handling escalated issues in the absence of the Manager, ensuring smooth operations and effective resolution of complex customer concerns.
Backend Developer
Digihua Intelligent Systems Co., Ltd
12.2020 - 03.2023
- Initiative: Took on new challenges, earning a promotion to Intermediate Software Developer within six months and receiving the Best Developer Award.
- Problem Solving: Collaborated daily with system analysts to resolve 3–5 technical issues or implement one new feature per day. Provided technical assistance to front-line consultants via phone support.
- Thoroughness: Maintained and modified software to ensure seamless functionality, reducing system errors and optimizing efficiency.
Registrar
ISS Language and Career College of BC
10.2018 - 06.2020
- Building Relationships: Served as a key point of contact for prospective and current students, assisting with registrations, payments, and document processing.
- Communication for Results: Managed student inquiries, provided clear explanations about programs, and issued official documents such as enrollment verification letters and transcripts.
- Thoroughness: Processed an average of 8–10 student registrations per day, ensuring accurate records and compliance with institutional policies.
English Teacher
Elite Institute
05.2016 - 01.2018
- Building Relationships: Fostered strong relationships with students and parents, promoting engagement through special events and interactive learning.
- Thoroughness: Developed and implemented structured lesson plans, ensuring students met learning objectives effectively.
Education
Diploma - International Business
ISS Language and College of BC
Vancouver, BC06.2019
Bachelors - Recreation and Leisure Industry Management
National Taiwan Sport University
01.2012
Skills
- Technical Proficiency: Microsoft Office (Word, PowerPoint, Outlook), Salesforce, Jira
- Communication: Strong written, verbal, and email communication
- Interpersonal & Problem-Solving: Conflict resolution, relationship management, and sound judgment under pressure
- Task Management: Ability to prioritize, multitask, and adapt to shifting deadlines
- Customer Service: De-escalation, issue resolution, and handling complex inquiries
- Independent & Team Work: Works effectively both independently and collaboratively
- Software Development: Basic understanding and technical support experience
Languages
English
Mandarin
Timeline
Customer Service Representative
Paragon Testing Enterprises
11.2023 - Current
Backend Developer
Digihua Intelligent Systems Co., Ltd
12.2020 - 03.2023
Registrar
ISS Language and Career College of BC
10.2018 - 06.2020
English Teacher
Elite Institute
05.2016 - 01.2018
Diploma - International Business
ISS Language and College of BC
Bachelors - Recreation and Leisure Industry Management
National Taiwan Sport University
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