KUASHA MUSTAFA
Edmonton,Canada
Summary
Administrative assistant with 8 years of experience organizing presentation for new employees, preparing credit reports, and maintaining the utmost confidentiality. Looking to leverage my wealth of knowledge and experience into a role as administrative assistant.
Overview
10
10
years of professional experience
Work History
Citizen Services Officer : PM-01
Employment and Social Development Canada
10.2021 - Current
- Currently enrolled in Edmonton Leadership development program
- Completing Biometric service for IRCC
- Currently in ongoing GCMS training.
- Respond to inquiries, supply pertinent information, and evaluate applications related to EI, CPP, OAS, CDCP, PASSPORT, and SIN programs and services for clients. Aid clients in verifying the authenticity of the supporting documents submitted for various programs.
- Gather information from clients and help them resolve any inconsistencies in the information provided during the application process. Collect, organize, and assess applications along with supporting documents, then forward them to the appropriate departments.
Client advisor
Royal Bank of Canada
03.2021 - Current
- Serving clients by completing transactions and inquiring about RBC products and services and to connect with financial advisors to fully fill their other financial needs
- Educate & assist clients with using RBC digital capabilities
- Maintaining compliance routines, processes, and controls to protect clients while completing transactions
Credit Analyst
Yes plan Auto Finance – Head office
06.2017 - 09.2020
- Assisted borrowers in the lending process by educating borrowers on the borrowing process with respective to their needs and able to identify credit options that are available, as well as the terms of those options
- Concerning new and returning borrowers using Compass and dealer track software
- Borrowing by laws, debit limit worksheets, and assets details
Branch Manager
National Money Mart
03.2015 - 06.2017
- Maintained the Loan Management System to ensure the information is accurate and up to date and identify any technical problems
- Work with Microsoft Outlook, word, Excel and others
- Prepare documents such as audit confirmation letters as requested by the borrower
- Weekly schedule, payroll, weekly audits, monthly employee evaluations
- Administrating and balancing the daily end of the store account and contracts
Education
Business Administration Diploma - Finance
Norther Alberta Institution of Technology
Skills
Problem Solving
Volunteer Experience
Heritage Festival, Edmonton, AB, 08/01/14
References
Available upon request
Languages
English
Bengali
Hindi
Timeline
Citizen Services Officer : PM-01
Employment and Social Development Canada
10.2021 - Current
Client advisor
Royal Bank of Canada
03.2021 - Current
Credit Analyst
Yes plan Auto Finance – Head office
06.2017 - 09.2020
Branch Manager
National Money Mart
03.2015 - 06.2017
Business Administration Diploma - Finance
Norther Alberta Institution of Technology
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