Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

CARINE NIYONZIMA

Calgary,Alberta

Summary

More than 10 years of experience as the gatekeeper and team ambassador providing service excellence. Demonstrated skills in information gathering and dissemination, prioritization, and organization. Proven ability to support clients, management, and staff in a fast-paced, tech-savvy environment. Reliable with excellent communication and the ability to focus on collaboration with co-workers. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Citizen Services Officer / Passport Officer

Federal Government
09.2019 - Current
  • Deliver services and programs to the public by interviewing them and finding a solution
  • Obtain information from clients and deliver solutions or decisions
  • Communicate with clients using and applying Policy and legislation
  • Interview, prepare, and deliver the Passports
  • Used my bilingualism to help all clients

Receptionist / Bilingual Administrative Assistant

Connexion Carrière – Bow Valley College
04.2017 - Current
  • Act as the first point of contact and book coaching appointments for francophone job seekers
  • Manage daily calendars for several career coaches, workshop facilitators and the supervisor
  • Prepare month-end reports, type and proofread letters, memos, and maintain files and records
  • Arrange and reserve conference rooms, catering, audio/video and essential services for events and job fairs
  • Prepare and disseminate professional business emails and a monthly newsletter with tailored content
  • Maintain and order supplies; handle copying, faxing, mail distribution, and manage ad-hoc projects
  • Drive key team activities and social events and ensure the centre’s continuous improvement
  • Build and maintain good business relationships with executives and staff across other organizations

Grant Committee Volunteer

City Of Calgary
01.2017 - Current
  • Assess grant applications and help choose the right community grant receivers

French Support Assistant Volunteer

Holy Name and St. Mathew’s School
09.2015 - 03.2017
  • Support students with their French learning for 4 hours per week

Bilingual Flight Attendant

Jazz Aviation
05.2016 - 09.2016
  • Provided exceptional customer service and ensured the safety, security, and comfort of guests
  • Enforced and followed all standard operating procedures to ensure compliance with regulatory requirements
  • Handled first aid situations onboard the aircraft and managed disruptive situations and unruly guests

Administrative and Marketing Coordinator

BAIA Burundi American International Academy
01.2014 - 04.2015
  • Developed and managed marketing campaigns to implement a new American International School in Burundi
  • Researched the local market, assessed parent and student needs to effectively sell the school to prospects
  • Communicated the school’s value and generated 155 high quality admissions from multiple target segments
  • Interviewed and recruited 15 talented teachers and handled training and other human resources functions
  • Developed promotional flyers, posters and presented a positive image of the school to the community
  • Addressed cultural and linguistic barriers and liaised with key local government and embassy officials

Consultant

BGC Burundi Garbage Collection / Maketch Hotel
02.2011 - 04.2015
  • Expanded operations and advised on asset acquisition and human resources for to 2 struggling businesses
  • Maintained financial records of all business transactions and set up a new bookkeeping system
  • Handled all recruitment, hiring and termination duties and equipped staff with excellent customer service skills
  • Identified prospective clients and submitted successful Request for Proposals with 100% accuracy

Crew Dispatcher

Canadian Pacific Railways
09.2007 - 12.2010
  • Scheduled drivers and engineers by following the safety rules, train order time, and rest time
  • Prepared and sent Border Forms to the appropriate department.

Education

Diploma - Business Finance and Investment Management

Langara College

Skills

  • Fully Bilingual in French and English
  • Experience with Mobius, Blue man, Google Suite, and MS Office (Outlook, Word, PowerPoint, Excel)
  • Meeting and event planning experience with excellent time management and problem-solving skills
  • Highly motivated, flexible, quick thinking and able to adapt to constantly changing demands and priorities
  • Document Scanning
  • Business Correspondence

Additional Information

  • SERVICE CANADA BENEFITS OFFICER , Reference number: CSD22J-022827-000724 Selection process number: 2022-CSD-EA-WT-0161548

Timeline

Citizen Services Officer / Passport Officer - Federal Government
09.2019 - Current
Receptionist / Bilingual Administrative Assistant - Connexion Carrière – Bow Valley College
04.2017 - Current
Grant Committee Volunteer - City Of Calgary
01.2017 - Current
Bilingual Flight Attendant - Jazz Aviation
05.2016 - 09.2016
French Support Assistant Volunteer - Holy Name and St. Mathew’s School
09.2015 - 03.2017
Administrative and Marketing Coordinator - BAIA Burundi American International Academy
01.2014 - 04.2015
Consultant - BGC Burundi Garbage Collection / Maketch Hotel
02.2011 - 04.2015
Crew Dispatcher - Canadian Pacific Railways
09.2007 - 12.2010
Langara College - Diploma, Business Finance and Investment Management

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CARINE NIYONZIMA