Alison Fry
Overview
12
12
years of professional experience
Work History
Citizen Services Officer (PM-01)
Economic and Social Development Canada
12.2021 - Current
- Demonstrating leadership in resolving complex file issues and optimizing workflow management.
- Collaborated effectively with external applicants and internal divisions to ensure prompt issue resolution and file completion.
- Conducted meticulous review and validation of original documents and application forms, resolving an average of 50 files per day.
- Provided timely updates and proactive issue resolution for applicant inquiries.
- Conducted in-depth research, provided recommendations, and tracked and resolved complaint files in strict accordance with policy and procedures.
- Made rejection and entitlement decisions, ensuring compliance with protocol.
- Managed complex payment issues and reimbursements in close collaboration with the finance department.
- Utilized Outlook and Excel to monitor proxy emails and ensure urgent file corrections meet service standards.
Passport Processing Clerk (CR-03)
Economic And Social Development Canada
11.2020 - 12.2021
- Managed file management and workflow coordination in a high-volume environment, specializing in active files.
- Facilitated smooth file movements for passport officer reviews, print center preparation, and corrections.
- Processed over 2000 files daily for print center submission, ensuring accuracy and timely delivery.
- Conducted administrative tasks including mail sorting, data entry, and payment processing with accuracy and efficiency.
- Collaborated with team members to maintain up-to-date policies and procedures using MS Teams and Outlook.
- Ensured organization and accessibility of active files with original documents.
- Prepared and sent completed files to the print center, contributing to the timely processing and delivery of passports.
- Monitored daily reports to ensure all files were processed promptly or rerouted to the correct workflow as required.
Aquatic Director
British Swim School
04.2018 - 09.2021
- Led administrative operations for a newly opened swim school franchise, collaborating with Ottawa Public Health to develop and implement compliant health and safety policies and procedures.
- Managed a team of ten staff across three facilities, overseeing hiring, training, scheduling, and payroll.
- Cultivated positive customer relations, managed social media, inquiries, payments, and refunds.
- Maintained inventory, facilities, and ensured public health compliance.
Play Centre Manager
Monkey Around Play & Learn Centre
09.2018 - 04.2019
- Oversaw all operations of a seven-day-a-week play center facility, including bookings, staff supervision, and inventory management.
- Managed various programs such as birthday parties, summer camps, day camps, and holiday camps, leading a team of 30 staff members.
Program Coordinator/Assistant Manager
Ferguslea Properties LTD
11.2016 - 07.2018
- Developed and implemented policies and procedures to ensure compliance with the Child Care and Early Years Act, resulting in securing licensing for the after-school program and providing essential care spots for tenants.
- Managed diverse programs including swimming lessons, summer camps, afterschool care, and fitness classes, while preparing comprehensive reports on participation, revenue, and expenses.
- Led strategic growth efforts, significantly expanding program offerings to meet community needs.
Recreation Manager
Ferguslea Properties LTD
03.2013 - 11.2016
- Oversaw diverse recreation services for 8000 residents, including swimming lessons, summer camps, after-school programs, fitness services, and sports leagues.
- Managed department records and provided leadership to staff, driving strategic growth initiatives.
Front Desk and Aquatic Supervisor
Ferguslea Properties LTD
11.2011 - 03.2013
- Coordinated schedules, managed payroll, and ensured smooth facility operations for two pools, two front desks, and swimming lessons.
- Maintained a safe environment for patrons while overseeing events and facility staff.
Education
Associate of Arts - Recreation & Leisure Services
Canadore College of Applied Arts And Technology
North Bay, ON09.2024
Some College (No Degree) - Recreation Facility Management
Algonquin College
Ottawa, ON2008
High School Diploma -
St. Patrick's Secondary School
Ottawa, ON2005
Skills
- Strong Problem Solver
- Scheduling proficiency
- Training and mentoring
- Teamwork and Collaboration
- Data entry proficiency
- Business Administration
- Logistical Planning
- Relationship Building
Timeline
Citizen Services Officer (PM-01)
Economic and Social Development Canada
12.2021 - Current
Passport Processing Clerk (CR-03)
Economic And Social Development Canada
11.2020 - 12.2021
Play Centre Manager
Monkey Around Play & Learn Centre
09.2018 - 04.2019
Aquatic Director
British Swim School
04.2018 - 09.2021
Program Coordinator/Assistant Manager
Ferguslea Properties LTD
11.2016 - 07.2018
Recreation Manager
Ferguslea Properties LTD
03.2013 - 11.2016
Front Desk and Aquatic Supervisor
Ferguslea Properties LTD
11.2011 - 03.2013
Associate of Arts - Recreation & Leisure Services
Canadore College of Applied Arts And Technology
Some College (No Degree) - Recreation Facility Management
Algonquin College
High School Diploma -
St. Patrick's Secondary School
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