Summary
Overview
Work History
Education
Skills
Professional Highlights
References
Timeline
Generic

Jodi Stepanick

Sherwood Park,Canada

Summary

A dedicated and results-driven professional with over 15 years of progressive experience in federal service delivery, administrative operations, and team leadership. Seeking to contribute to the success of Immigration, Refugees and Citizenship Canada in a Mailroom Supervisor role by applying proven organizational, technical, and leadership skills in a dynamic and collaborative environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

17
17
years of professional experience

Work History

PM-01 Service Delivery Agent

Case Processing Centre
Edmonton, AB
01.2019 - 07.2025
  • Assessed and processed citizenship and immigration applications in compliance with IRCC regulations and procedures.
  • Exercised delegated authority to approve, refer, or reject applications.
  • Maintained accurate client records and identified potential IRPA violations.
  • Provided clients and representatives with clear guidance on program requirements.

PM-03/PM-04 Team Leader – CPC Edmonton

Case Processing Centre
Edmonton, AB
01.2017 - 12.2022
  • Supervised and coached mailroom and administrative staff in daily tasks, performance standards, and service expectations.
  • Coordinated large-scale mailroom projects, including facility transition and relocation.
  • Ensured timely, accurate processing of high-volume documentation and mail.
  • Monitored performance metrics, provided ongoing feedback, and led team development.
  • Created and maintained staff schedules and delegated operational responsibilities.
  • Enforced adherence to safety protocols, information security, and compliance standards.
  • Conducted team meetings, tracked KPIs, and communicated with senior leadership.
  • Acted as liaison between frontline staff and management to resolve issues and implement process improvements.

CR-04 Service Support Agent – Security & Privacy

Case Processing Centre
11.2014 - 01.2019
  • Reviewed and documented security incidents and privacy breaches.
  • Analyzed and safeguarded sensitive external tips relating to immigration cases.
  • Maintained accurate operational records and contributed to policy enhancement.

CR-03 Service Support Agent – Pending/Mail Processing & Archiving Unit

Case Processing Centre
Vegreville, AB
07.2008 - 06.2014
  • Managed high volumes of incoming and outgoing mail; sorted, processed, and archived Permanent and Temporary Resident applications.
  • Responded to Access to Information and Privacy (ATIP) requests.
  • Implemented effective filing systems and generated reports using Excel.
  • Utilized electronic systems for secure document handling and data retrieval.

AS-01 Administrative Assistant to the Director

Case Processing Centre
08.2013 - 09.2013
  • Handled high-volume calls, including inquiries from elected officials and legal representatives.
  • Redirected communications efficiently to ensure timely resolution.

AS-02 Administrative Officer – Security & Facility Access

Case Processing Centre
05.2013 - 07.2013
  • Issued ID and building access cards; maintained key and access inventory.
  • Supported emergency preparedness procedures and conducted regular security sweeps.
  • Facilitated contractor access and managed clearance documentation.

Education

Grade 12 General Diploma -

Vegreville Composite High School
Vegreville, Alberta
06.1998

Skills

  • Mailroom & Archiving Operations
  • Staff Supervision & Training
  • Policy & Procedure Interpretation
  • Secure Document Handling
  • Time & Workflow Management
  • Client Service Excellence
  • Microsoft Office Suite & Internal Systems
  • Independent & Team-Based Productivity
  • Application processing
  • Compliance assessment
  • Privacy safeguarding
  • Document management
  • Record maintenance
  • Mailroom operations
  • Performance monitoring
  • Customer service
  • Team leadership
  • Problem solving
  • Data retrieval
  • Communication skills
  • Attention to detail
  • Project coordination
  • Clerical support
  • Critical thinking
  • Analytical thinking
  • Microsoft Word

Professional Highlights

  • Over a decade of experience in secure mail and document processing.
  • Trusted with high-level security and privacy responsibilities.
  • Proven ability to lead teams and drive process improvements.
  • Exceptional attention to detail in a fast-paced environment.

References

Available upon request.

Timeline

PM-01 Service Delivery Agent

Case Processing Centre
01.2019 - 07.2025

PM-03/PM-04 Team Leader – CPC Edmonton

Case Processing Centre
01.2017 - 12.2022

CR-04 Service Support Agent – Security & Privacy

Case Processing Centre
11.2014 - 01.2019

AS-01 Administrative Assistant to the Director

Case Processing Centre
08.2013 - 09.2013

AS-02 Administrative Officer – Security & Facility Access

Case Processing Centre
05.2013 - 07.2013

CR-03 Service Support Agent – Pending/Mail Processing & Archiving Unit

Case Processing Centre
07.2008 - 06.2014

Grade 12 General Diploma -

Vegreville Composite High School
Jodi Stepanick