Kawneet Singh Bhatia
Toronto,Canada
Summary
Dynamic professional with extensive experience at Shoppers Drug Mart, excelling in team leadership and customer service. Proven track record in cash office operations, achieving 99.9% accuracy, and driving a 35% increase in product visibility through effective merchandising. Skilled in training and coaching, with a strong focus on operational excellence and compliance.
Overview
7
7
years of professional experience
Work History
Front Store Supervisor
Shoppers Drug Mart
Toronto, Canada
01.2025 - Current
- Supported the Front Store Manager in daily store operations, ensuring smooth execution across all front store departments
- Supervised, coached, and delegated tasks to a team of 15 associates, driving productivity and service excellence
- Managed daily cash handling, deposits, and audits, reducing discrepancies by 25% and improving accuracy
- Led merchandising execution and seasonal resets for 1,500+ SKUs, resulting in a 35% increase in product visibility and sales
- Oversaw inventory ordering and replenishment to maintain optimal stock levels and minimize out-of-stocks
- Handled customer escalations and complaints, resolving issues professionally to maintain high customer satisfaction
- Ensured compliance with company policies, loss prevention standards, and health & safety procedures
Cash Office Supervisor/Supply Chain Management
No Frills
Toronto, Canada
09.2022 - Current
- Managed daily cash office operations, including cash reconciliation and deposits, maintaining 99.9% accuracy, and minimizing discrepancies.
- Supported store operations through inventory coordination and replenishment support, contributing to a 10–15% reduction in excess inventory.
- Provided consistent customer service and operational support to front-end teams, ensuring smooth store flow and issue resolution.
- Trained new staff on cash handling procedures and customer service standards.
Project Coordinator- Social Media Operations
IMAST Operations Pvt. Ltd.
Indore, India
11.2019 - 09.2021
- Managed social media operations for 10 client accounts, creating performance-driven content and campaigns that increased engagement by 30%, and followers by 20%.
- Tracked and analyzed performance metrics using analytics tools, delivering data-based insights that improved overall reach by 25% and client satisfaction.
Senior Relationship Manager
ICICI Securities
Nagpur, India
03.2019 - 10.2019
- Managed and grew a portfolio of 550+ clients, achieving over INR 10 million in revenue within five months by delivering personalized financial solutions.
- Acquired and onboarded 25 new clients, exceeding sales targets by 15% through consultative selling and relationship management.
Education
Diploma - Marketing Management
Seneca College
Toronto, OntarioDiploma - Supply Chain Management -Global Logistics
Seneca College
Toronto, OntarioMBA - Marketing Management
Institute Of Management Studies
Indore, IndiaSkills
- Team leadership (15 associates)
- Customer service and escalation management
- Cash office operations and loss prevention
- Inventory control and ordering
- Merchandising and planogram execution
- Training and coaching
- Health and safety compliance
- Sales and KPI performance tracking
- Microsoft Office (Excel, Word, PowerPoint)
- erp
- SAP software
Timeline
Front Store Supervisor
Shoppers Drug Mart
01.2025 - Current
Cash Office Supervisor/Supply Chain Management
No Frills
09.2022 - Current
Project Coordinator- Social Media Operations
IMAST Operations Pvt. Ltd.
11.2019 - 09.2021
Senior Relationship Manager
ICICI Securities
03.2019 - 10.2019
Diploma - Marketing Management
Seneca College
Diploma - Supply Chain Management -Global Logistics
Seneca College
MBA - Marketing Management
Institute Of Management Studies