Summary
Overview
Work History
Education
Skills
Timeline
Generic

Apsara Koirala

Richmond,Canada

Summary

Retail professional with proven track record in store supervision and team leadership. Efficiently managed inventory, enhanced customer service, and streamlined operations. Known for effective team collaboration and achieving results in dynamic settings with flexibility to adapt to changing needs.

Overview

4
4
years of professional experience

Work History

Front Store Supervisor

Shoppers Drug Mart
Richmond, BC
01.2026 - Current
  • Assisted FSM with daily operations, staffing, scheduling, and store standards
  • Led and coached team members to maintain high performance and engagement
  • Ensured strong customer experience through merchandising, inventory control, and backroom organization
  • Supported hiring, onboarding, and HR compliance
  • Managed POS, cash handling, loss prevention, and store opening/closing procedures
  • Prioritized tasks, solved problems quickly, and supported business and financial goals

Cashier / Merchandiser / Cosmetician

Shoppers Drug Mart
Richmond, BC
07.2024 - 12.2025
  • Customer service & beauty product support
  • POS transactions, cash handling, refunds
  • Merchandising, planograms, stock replenishment
  • Inventory control & loss prevention
  • Store standards & operational support
  • Customer relationship building

Client Support Specialist

VIEC Education
Thimphu, Bhutan
09.2022 - 01.2024
  • Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
  • Trained new team members on best practices for client communication and support procedures.
  • Managed client accounts, ensuring accurate documentation and timely follow-up on requests.
  • Collaborated with cross-functional teams to streamline support processes and enhance client satisfaction.

Education

Business Leadership & Organizational Strategy

Masters Degree From University Canada West
Vancouver
03.2026

Bachelor of Arts - Political Science & Sociology

Royal University of Bhutan
Trashigang, Bhutan
07.2022

Skills

    Core Skills: Leadership & Team Supervision Conflict Resolution Customer Service Excellence Communication Time Management Adaptability Problem‑Solving Relationship Building

    Operational Skills: POS Systems Cash Handling Inventory Control Merchandising Loss Prevention Workflow Management Vendor & Refund Processing

    Marketing & Digital Skills: Email Marketing SEO Basics Google Analytics Paid Ads (Intro) Basic Data Analysis MS Office & Google Workspace

    Languages: English Nepali Hindi Dzongkha

Timeline

Front Store Supervisor

Shoppers Drug Mart
01.2026 - Current

Cashier / Merchandiser / Cosmetician

Shoppers Drug Mart
07.2024 - 12.2025

Client Support Specialist

VIEC Education
09.2022 - 01.2024

Business Leadership & Organizational Strategy

Masters Degree From University Canada West

Bachelor of Arts - Political Science & Sociology

Royal University of Bhutan
Apsara Koirala