Anna George
Halifax,Canada
Summary
Dynamic professional with extensive expertise in client relationship management, accounting, and bookkeeping across various sectors. Skilled in managing key accounts and overseeing daily financial transactions while ensuring compliance with regulatory standards. Recognized for leading teams to drive operational efficiency and deliver exceptional customer service in high-pressure environments. Committed to building long-term client relationships through effective communication and customized problem-solving strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Store Supervisor
Shoppers Drug Mart
Halifax, Nova Scotia
02.2023 - Current
- Overseeing the activity of the cashiers on duty
- Accounting for cash, lottery, bus tickets and stamps on the premises
- Reconciling and balancing cashiers' tills and sales of bus tickets, stamps and lottery
- Preparing cash deposits for delivery to the bank
- Preparing reports for review by the store administrator
- Handling customer questions, concerns and complaints
- Assisting with the closing of the store at the end of the night
- Assisting the cashiers, merchandisers and other departments as needed to ensure that all tasks complete efficiently
- Trains cashiers/merchandisers in job functions
- Provides on-going guidance and instruction
- Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets
- Answers inquiries regarding location of product, rainchecks, refunds
- Ensures proper documentation completed with respect to customers receipt and return of goods
Accountant & Cashier
Mudhome
Palakkad, India
04.2022 - 11.2022
- Coordinating daily accounting activities.
- Managed accounts payable and receivable functions, including invoicing, payments, and collections.
- Processed invoice payments and recorded information in the account database.
- Manage transactions with customers.
- Scan goods, and ensure pricing is accurate.
- Collect payments, whether in cash or credit.
- Answered customer questions to maintain high satisfaction levels.
Executive Accounts & Admin and Insurance Account Manager
Kudos PRS Chartered Accountants
, United Arab Emirates
04.2018 - 03.2022
- Manage the day-to-day financial transactions of the company.
- Data entry of company and client databases.
- Weekly bank reconciliation statements of all bank accounts maintained.
- Manage invoice generation and credit controls.
- Handle cash management, and control petty cash.
- Preparation of aging receivables and outstanding reports.
- Coordinating office activities and operations to secure efficiency and compliance with company policies.
- Accounts related to telecommunications with clients, and vendors.
- Vouching, ledger scrutiny, rectifying errors, and preparing summary reports.
- Preparation of monthly, quarterly, and annual reports to the clients.
- UAE VAT registration, computation, and return submission.
- Presenting a true and fair view of the financial position of the clients by preparing financial statements, P&L accounts, and balance sheets.
- Create and update records and databases with personnel, financial, and other data.
- Submit timely reports, and prepare presentations/proposals as assigned.
- Work with different natures of business.
- Manage existing clients and ensure they stay satisfied, positive, and remain in good standing, and retain existing accounts by presenting new solutions and services to clients.
- Respond to complaints and resolve issues to the customer's satisfaction, and to maintain the company's reputation.
- Analyze the client's insurance policy clauses and conditions.
- Close coordination with different insurance brokers, underwriting, and concerned departments to facilitate smooth customer services for corporate, SME, and high-profile individual clients.
- Meetings, handles inquiries, and follow-ups with clients, and brokers.
- Collaborating with the sales team to achieve objectives and maintain existing accounts.
- Managing day-to-day relationships with corporate accounts and end-to-end services related to insurance quotations, policy issuance, endorsements, claims, approvals, complaints, and time-to-time requirements.
- Ensure the integrity and accuracy of the database updated in the system.
Audit Assistant
C Seshadri Nadan Chartered Accountant
Palakkad, India
08.2017 - 01.2018
- Vouching, ledger scrutiny, rectifying errors, and preparing summary reports.
- Posting and processing journal entries to ensure all business transactions are recorded.
- Preparation and maintenance of books of accounts and MIS reports.
- Accounts related to telecommunications with clients.
- Weekly bank reconciliation statements of all bank accounts maintained.
Education
Post Baccalaureate Diploma - Business Management
Cape Breton University
Sydney, NS, CanadaBachelor of Commerce -
Nehru Arts & Science College
IndiaSkills
- Good communication
- Team player
- Flexibility
- Customer service
- Organized
- Staff training and development
- Problem solving
- Risk analysis
- Emotional intelligence
- Active listening
- Money management skill
- Report making
- Leadership ability
- Time management
- Data entry
- Microsoft
- Tally
- QuickBooks
Certification
Canadian driver's license
Languages
- English
- Malayalam
- Hindi
- Tamil
References
References available upon request.
Timeline
Front Store Supervisor
Shoppers Drug Mart
02.2023 - Current
Accountant & Cashier
Mudhome
04.2022 - 11.2022
Executive Accounts & Admin and Insurance Account Manager
Kudos PRS Chartered Accountants
04.2018 - 03.2022
Audit Assistant
C Seshadri Nadan Chartered Accountant
08.2017 - 01.2018
Post Baccalaureate Diploma - Business Management
Cape Breton University
Bachelor of Commerce -
Nehru Arts & Science College
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