Kaitlyn Basque
Bathurst
Summary
Results-driven Compensation Advisor with broad experience in payroll processing, compliance, and benefits administration. Demonstrates strong analytical skills, attention to accuracy, and adaptability in fast-paced environments. Known for excellent collaboration, problem-solving abilities, and delivering reliable support to employees and colleagues.
Overview
11
11
years of professional experience
Work History
Compensation Advisor
Public Service and Procurement Canada
06.2023 - Current
- Educated employees on their compensation packages through clear communication materials including written summaries or one-on-one consultations as needed.
- Handled complex payroll situations such as back-pay calculations with accuracy and professionalism.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
Call Centre Agent
Employment and Social Development Canada
06.2019 - 06.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier Supervisor
Shoppers Drug Mart
05.2014 - 06.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Education
High School Diploma -
Bathurst High School
Bathurst06-2017
Skills
- Payroll management
- Benefits administration
- Maintaining employee records
- Resolving discrepancies
- Teamwork orientation
Timeline
Compensation Advisor
Public Service and Procurement Canada
06.2023 - Current
Call Centre Agent
Employment and Social Development Canada
06.2019 - 06.2023
Cashier Supervisor
Shoppers Drug Mart
05.2014 - 06.2019
High School Diploma -
Bathurst High School
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