Ching-Fang (Janet) Jao
Ottawa,ON
Summary
Dedicated and detailed-oriented administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering administrative support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Compensation Advisor
Infrastructure Canada
11.2022 - Current
- Ensured accurate pay actions and benefit enrollments for employees.
- Communicated with clients regarding pay and benefit changes effectively.
- Facilitated onboarding sessions for new managers and employees to discuss pay and benefits.
- Resolved pay and benefit inquiries from clients through prompt responses.
- Coordinated calls with management and employees to clarify pay-related questions.
Compensation Advisor - Overpayment Team
Public Services and Procurement Canada
02.2022 - 11.2022
- Resolved overpayment issues through systematic validation and process improvements.
- Communicated detailed repayment options to employees via comprehensive breakdown letters.
- Negotiated agreements on disputes, educating clients about overpayment accuracy.
- Streamlined submission processes for Finance and Pension Centre forms.
- Facilitated peer support by organizing job shadowing and documenting session outcomes.
Compensation Advisor
Public Services and Procurement Canada
08.2021 - 02.2022
- Increased department efficiency by effectively managing complex Leave without Pay cases.
- Ensured smooth reintegration during Return from Leave cases, adhering to company policies.
- Reduced administrative overhead by streamlining Leave case management processes.
- Provided expert compensation advice, enhancing employee understanding and engagement.
- Collaborated with HR to establish best practices for resolving leave cases.
- Expanded responsibilities by addressing varied compensation and leave inquiries.
Compensation Assistant
Public Services and Procurement Canada
03.2020 - 08.2021
- Enhanced pay accuracy by examining requests and confirming necessary details.
- Executed various pay actions in Phoenix and Peoplesoft with high efficiency.
- Validated employee compensation, ensuring compliance with relevant regulations and procedures.
- Identified and reconciled pay discrepancies through thorough analysis of pay files.
- Managed overpayment reviews, ensuring proper holds and case documentation were created.
- Maintained employee compensation records, safeguarding data integrity and accessibility.
Accounting Clerk
Alpha Auto Group, Mierins Automotive Group
09.2018 - 03.2020
- Ensured accurate bank deposits by verifying cash and cheque transactions.
- Updated daily transactions, confirming billing accuracy against appropriate accounts.
- Maintained precise financial records through daily vehicle deal postings.
- Generated cheques for lien payoffs, inventory purchases, and reimbursements.
- Monitored accounts receivable and payable for streamlined processing and reconciliation.
- Organized financial documentation to assist auditors during thorough reviews.
Financial Services Manager
Elite BMW - Alpha Auto Group, Mierins Automotive Group
07.2017 - 08.2018
- Increased customer satisfaction through personalized greetings during vehicle purchases.
- Tailored payment options to align with customer needs and expectations.
- Completed credit applications accurately for financial institution processing.
- Facilitated document gathering and approvals for seamless client transactions.
- Negotiated financing terms that benefited clients with finance companies.
- Educated clients on warranty options and protection plans at purchase.
Administrative Assistant
Elite BMW - Alpha Auto Group, Mierins Automotive Group
11.2014 - 08.2018
- Streamlined administrative support for General Manager and other managers.
- Managed call and email screening, directing inquiries to General Manager.
- Welcomed customers professionally, notifying staff of scheduled appointments.
- Routed calls and faxes, drafting messages for timely responses.
- Implemented filing system, enhancing document organization and retrieval efficiency.
- Maintained management and staff schedules, ensuring optimal time management.
Education
Bachelor of Arts Honours - Communication Studies, Minor in Psychology
Carleton University
Ottawa, ON2014
Skills
- Office administration
- Compensation and Benefits
- Proficient in PeopleSoft
- Proficient in Phoenix
- Proficient in Microsoft Office Suite
- Administrative support
- Client Service
- Data collection and analysis
- Spreadsheet management
- Letter preparation
Timeline
Compensation Advisor
Infrastructure Canada
11.2022 - Current
Compensation Advisor - Overpayment Team
Public Services and Procurement Canada
02.2022 - 11.2022
Compensation Advisor
Public Services and Procurement Canada
08.2021 - 02.2022
Compensation Assistant
Public Services and Procurement Canada
03.2020 - 08.2021
Accounting Clerk
Alpha Auto Group, Mierins Automotive Group
09.2018 - 03.2020
Financial Services Manager
Elite BMW - Alpha Auto Group, Mierins Automotive Group
07.2017 - 08.2018
Administrative Assistant
Elite BMW - Alpha Auto Group, Mierins Automotive Group
11.2014 - 08.2018
Bachelor of Arts Honours - Communication Studies, Minor in Psychology
Carleton University