Juzlynn Remetilla
Winnipeg
Summary
Over eight years’ experience in a customer service position in three major corporations. Experienced in the Accounting systems AOS100 and CCC100. Experienced in the POS systems PrismPOS, Micros and Squirrel with ease in adapting to new systems. Experience in WinPrism, AOS100 and CORE inventory and customer databases. Experience in both Google and Microsoft applications. Excels in skills including oral and written communication, problem solving, and resource utilization. Strengths in research, proofreading, data entry, and coaching. Proven teamwork and interpersonal skills, including leadership, cooperation and workplace flexibility.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Associate- Ancillary Services
Red River College Polytechnic
01.2024 - Current
- Provide support for the Campus Store, Print Shoppe and Shipping and Receiving
- In-depth knowledge of College software, programs and platforms, including WINPrism, WINAdmin, PrismPOS, HUB, Learn and CEI
- Daily use of Microsoft programs, including OneDrive, Teams, Excel, Word and Outlook
- Independently operating the Campus Store regularly
- Organize all A/R paperwork to be submitted to Finance daily
- Organize and process web orders using WinPRISM, including cancellations, refunds, backorders and substitutions
- Investigate charges and refunds, and fulfill receipt requests using WINAdmin
- Process E-book and online module codes for sale using CEI
- Manage a shared departmental email mailbox to notify students and staff of their order progress and changes, including convocation preparation and event ordering
- Verify eligibility, receiving payment, and processing staff transit passes using the college HR Ecopass portal and Winnipeg Transit website
- Provide support to sponsored students, involving sponsorship form completion and submittal, verifying available funds and the limitations of certain sponsorships
- Assist the Shipping and Receiving department by verifying stock into the PrismCore operating system, confirming that the physical counts against the vendor-provided packing slip, invoice and purchase order are accurate for submittal to A/P
- Prepare and process consumable forms for interdepartmental purchases, with an emphasis on upholding proper budget or project number use and ensuring that they are being used in compliance with the College’s expectations
- Reconcile Winnipeg Transit and various publisher E-Book invoices with recorded sales in WINAdmin, involving creating purchase orders for payment and investigating discrepancies
- Audit physical textbooks and general merchandise stock to ensure consistency between WinPRISM records and physical stock
- Assist the Print Shoppe through various tasks, including laminating, labeling, packaging, and shrink-wrapping orders, setting up campus signage and receiving orders of ILMs placed by departments
- Assign campus lockers to students and staff, generating reports on expired lockers for continued circulation
- Maintain the sales floor through merchandising and creating displays
- Manage and resolve student and staff inquiries and concerns both in-store and online; manage the Campus Store phone and redirect any necessary inquiries or concerns to the appropriate person or department
- Attend and support roadshows to Red River Polytechnic Campuses located outside of the city, selling college merchandise and informing students of their options in online ordering
- Assist in the preparation and facilitation of both the General Merchandise and Textbook inventory
- Successful completion of College training, including Accessible Information and Communication Standards, Anti-Racism: A Journey to Allyship, Four Seasons of Reconciliation and WHMIS
Technical Support Advisor
IntouchCX
08.2023 - 03.2024
- Signed NDA
Sales Auditor
Costco Wholesale
04.2022 - 08.2023
- Experienced in the AOS100 Warehouse Inventory and Accounting system, as well as Google applications such as Google Meet, Google Drive, Google Calendar, Gmail and Google Chat
- Experienced in AOS100 switchboard
- Examined for and investigated staff and member refunds, price adjustments and payment discrepancies for all departments and signed off on daily cash deposits
- Ensured all tax exempt request forms and tax receipt request forms were properly accounted for and filed
- Assisted upper management and GardaWorld Security in daily cash pickup
- Supported administrative duties by handling office supply orders, inner-office and outbound mail, receiving and transferring calls and messages from both employees and members and facilitating member service letters to members who had recently processed large returns
Front End Cashier and Assistant
Costco Wholesale
10.2021 - 08.2023
- Quickly and accurately process members' groceries, coupons and Costco rebate cheques
- Proficiently navigated Costco Wholesale’s AOS100 system for item and shipment inquiries and membership information
- Provided quality customer service in a fast-paced setting
Account Receivables Associate
The Boyd Group
02.2021 - 03.2022
- Experienced in the CCC100 Accounting System, Microsoft and Google applications
- Worked remotely to support close to70 Boyd branches in the United States
- Ensured the accuracy and method of payments made by customers were properly batched on a monthly deadline
- Closed or cancelled work orders per branch request
- Handled fund transfer requests in a quick and timely fashion
- Investigated and notified branches of NSF returns
Bartender and Server
Club Regent Casino
02.2015 - 12.2020
- Provided professional and courteous customer service in a variety of assigned revenue centers, including Toukie’s Lounge, The Center Bar and The Poker Room
- Proficient in POS systems Micros and Squirrel, and can easily adapt to new systems
- Confidently worked either independently or within a 4-10-person team
- Upheld the steps of service and FIFO in my day-to-day duties
- Obtained and maintained a valid Serving it Safe certification
Education
Certificate with Honours - Applied Accounting Program
Red River College Polytechnic
2055 Notre Dame Ave, Winnipeg, MB R3H 0J908.2020
High School Diploma -
Sisler High School
1360 Redwood Ave, Winnipeg, MB R2X 0Z106.2014
Skills
- Customer service
- Deadline management
- Verbal and written communication
- Interpersonal and written communication
- Data Entry
- Auditing
- Operational efficiency
- Supply ordering
- Administrative support
- Issue researching and resolution
- Telephone and email etiquette
Certification
- St. John’s Ambulance, First Aid Training Centre
Intermediate First Aid, CPR C & AED
Expires:2026-04-18.
- Opioid Poisoning Response Training
Issue Date:2024-11-25
Languages
English
Native or Bilingual
Volunteer Work
- Red River College Polytechnic, RED FORUM
May 2024
- Red River College Polytechnic Students’ Association, Student Volunteer
January 2020-March 2020
- Red River College Polytechnic Peer Tutor
Focus on Financial Accounting and Business Mathematics
January 2020-July 2020
Timeline
Operations Associate- Ancillary Services
Red River College Polytechnic
01.2024 - Current
Technical Support Advisor
IntouchCX
08.2023 - 03.2024
Sales Auditor
Costco Wholesale
04.2022 - 08.2023
Front End Cashier and Assistant
Costco Wholesale
10.2021 - 08.2023
Account Receivables Associate
The Boyd Group
02.2021 - 03.2022
Bartender and Server
Club Regent Casino
02.2015 - 12.2020
- St. John’s Ambulance, First Aid Training Centre
Intermediate First Aid, CPR C & AED
Expires:2026-04-18.
- Opioid Poisoning Response Training
Issue Date:2024-11-25
Certificate with Honours - Applied Accounting Program
Red River College Polytechnic
High School Diploma -
Sisler High School
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