EVELYNE KIWANUKA
19 NEWARK RD. WINNIPEG
Summary
Dynamic instructor recognized for exceptional interpersonal skills and a commitment to creating a positive learning environment that fosters student success. Expertise in delivering comprehensive knowledge across diverse modalities enhances understanding and engagement among learners of all ages, and backgrounds. Flexible teaching methods and tailored instructional materials address the unique needs, abilities, and interests of each student, ensuring effective learning experiences. Strong analytical, communication, and teamwork abilities contribute to collaborative success, while a proactive approach to professional development underscores dedication to continuous growth and improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Communication (Library Tech. Trainees) Instructor
Red River College Polytechnic- Corporate Solutions
09.2025 - Current
- Plan and incorporate instructional and learning strategies, activities, materials, equipment and technology to exhibit understanding of student learning styles.
- Foster a supportive classroom environment that encourages critical thinking and open dialogue among students.
- Manage classroom behavior effectively to maintain a conducive learning atmosphere, minimizing disruptions and maximizing focus on instruction.
- Promote active listening and critical thinking skills through engaging classroom activities, enhancing overall comprehension of complex topics.
- Provide ongoing support for students facing academic challenges or needing additional guidance in mastering course content, ultimately improving their chances of success in future endeavors.
- Address diverse learning styles through differentiated instruction, ensuring all students have equal opportunity to succeed academically.
- Assess student progress regularly, providing constructive feedback and tailored support for individual needs.
- Utilize various assessment tools to evaluate the effectiveness of instructional methods, making necessary adjustments for optimal results.
- Continually update personal knowledge of industry trends and developments in the field of communications instruction to stay current with best practices.
- Collaborate with colleagues to share best practices, leading to a more cohesive and effective learning environment.
- Foster physically and emotionally safe and supportive learning environment characterized by efficient and effective routines, clear expectations and organization that maximized student learning.
- Establish and maintain open lines of communication with students to support academic and life skills progress of students.
- Coach students on public speaking and presentation skills.
- Employ variety of instructional techniques and integrate and actively use technology and media consistent with needs and capabilities of students.
- Mentor students in public speaking techniques, enhancing their confidence and presentation skills.
- Evaluate student progress through assessments, providing constructive feedback for improvement.
- Assess student progress regularly, providing constructive feedback and tailored support for individual needs.
- Continually update personal knowledge of industry trends and developments in the field of communications instruction to stay current with best practices.
- Manage classroom behavior effectively to maintain a conducive learning atmosphere, minimizing disruptions and maximizing focus on instruction.
- Provide ongoing support for students facing academic challenges or needing additional guidance in mastering course content, ultimately improving their chances of success in future endeavors.
- Promote active listening and critical thinking skills through engaging classroom activities, enhancing overall comprehension of complex topics.
Immigration, Settlement & Integration Instructor
Red River College Polytechnic-Corporate Solutions
05.2025 - 07.2025
- Instructed and facilitated learning by actively engaging students to achieve learning outcomes.
- Designed, enhanced, and adapted instruction utilizing learning outcomes and diverse instructional methods to address unique needs of adult literacy and low-level learners.
- Evaluated learning outcomes through Evidence of Learning (EOF) to inform educational strategies and assess competency
- Integrated technology to support teaching, learning, and communication.
- Facilitated student success through mentorship, coaching, and advising beyond academics.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Improved student performance by defining clear goals and communicating performance metrics.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered positive learning environment, encouraging students to express their ideas and questions freely.
- Facilitated collaborative learning environments that fostered critical thinking and problem-solving skills.
Business Communication Instructor
Red River College Polytechnic
01.2025 - 05.2025
- Instructed and facilitated learning by actively engaging students to achieve course learning outcomes.
- Plannned, developed, modified, and continually improved instruction using learning outcomes and a variety of instructional methods to meet the unique needs of international students.
- Evaluated achievement of learning outcomes to inform instructional strategies and identify milestones.
- Integrated technology to support teaching, learning, and communication.
- Supported student success through coaching and academic advising.
- Facilitated interactive workshops enhancing students' public speaking and presentation skills in business.
- Mentored students in effective communication strategies, fostering confidence and clarity.
- Addressed diverse learning styles through differentiated instruction, ensuring all students had equal opportunity to succeed academically.
- Assessed student progress regularly, providing constructive feedback and tailored support for individual needs.
- Provided ongoing support for students facing academic challenges or needing additional guidance in mastering course content, ultimately improving their chances of success in future endeavors.
- Promoted active listening and critical thinking skills through engaging classroom activities, enhancing overall comprehension of complex topics.
Educational Assistant & Substitute ESL Instructor
Red River College Polytechnic
08.2024 - 12.2024
- Collaborated with RRC Accessibility Services and various departments to enhance student support.
- Delivered weekly presentations on student success, resources, and available extra college supports.
- Provided educational support including tutoring and academic mentoring/coaching in weekly Learning Labs.
- Facilitated physical and emotional support based on accommodation plans for identified students.
- Offered ongoing academic and social support to individuals or small groups addressing specific needs.
- Supported classroom activities by preparing instructional materials and resources.
- Monitored student progress, providing feedback to enhance academic performance.
- Promoted a safe and inclusive learning environment by addressing instances of bullying or discrimination promptly and effectively.
- Collaborated with teaching staff to develop inclusive strategies for all students.
- Organized and maintained educational resources, ensuring availability and proper usage.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Supported student learning objectives through personalized and small group assistance.
ESL Instructor
Red River College Polytechnic
07.2024 - 07.2024
- Company Overview: Language Training Centre (LTC) Regional Areas, Manitoba
- Instructed and facilitated learning by actively engaging students to achieve learning outcomes.
- Planned and developed instructional methods tailored to adult literacy and low-level learners.
- Modified educational strategies based on comprehensive assessment of learning outcomes.
- Integrated technology to support teaching, learning, and communication.
- Supported student success through coaching and academic advising.
- Conducted assessments to evaluate student progress, providing tailored feedback to support individual learning goals.
- Expanded students'' vocabulary knowledge through targeted activities, increasing their ability to communicate effectively in English.
- Taught classes daily with advanced, beginner and intermediate levels of students.
- Enhanced student comprehension with clear explanations and real-life examples during lessons.
- Instructed students in using visuals, games and textbooks to improve writing, speaking, and reading skills.
- Improved students'' reading and writing skills by incorporating engaging literature and creative assignments.
- Developed strong rapport with students, fostering a positive learning environment that promoted academic growth.
- Provided supportive, nurturing learning environment to encourage student responsibility.
- Established clear expectations for student behavior, creating a respectful and inclusive learning environment where all students felt valued and supported.
- Continuously improved instruction by utilizing varied teaching approaches for diverse learner needs.
- Evaluated achievement of learning outcomes to inform instructional decisions and measure competence.
Academic Attendant
Red River College Polytechnic
01.2024 - 06.2024
- Organization Overview: Student Support/Accessibility Services
- Role varied depending on the functional implications of each student's disability.
- Facilitated effective notetaking and delivered comprehensive verbal descriptions of visual information.
- Assisted students in managing classroom behavior to enhance focus on tasks.
- Provided academic coaching and emotional mentorship and support outside of class.
- Coached student on time management, stress management and academic success practices, and provided appropriate resources
- Provided academic support both in class and out-of-class using appropriated technology devices; educating student on the effective use of the device, while promoting independent use of the device where possible.
- Advocated for student's disability needs and accommodations both in and outside of the college
- Supported student use of daily technology, platforms and software, both for homework and communication (Email, MS TEAMS, LEARN, online portfolio binder).
Educational Assistant & Substitute ESL Instructor
Red River College Polytechnic
08.2023 - 12.2023
- Company Overview: Centre for Newcomer Integration
- Student Support Services team member, closely collaborating with RRC Accessibility Services Team, and other Red River College departments to support student needs.
- Conducted weekly online and in-class presentations re: student success, resources, supports.
- Provided educational/academic support (tutoring, mentoring/coaching) in Learning Lab.
- Provided physical & emotional support or referrals for identified students based on individual students' accommodation plans.
- Provided ongoing academic or social support to individuals or small groups of students to fill specific gaps.
Case Manager- Refugee Employment Development Initiative (REDI) Program
Red River College Polytechnic
12.2021 - 03.2022
- Provided comprehensive support to REDI program participants during sector-specific language training at LTC and employment training at Winnipeg Industrial Skills Training Centre (WISTC).
- Developed personalized case plans to address client needs and promote successful outcomes.
- Facilitated communication between clients, agencies, and service providers to ensure resource accessibility.
- Collaborated with interdisciplinary teams to enhance service delivery and improve student satisfaction.
- Conducted thorough assessments of students' situations, identifying issues, goals, barriers and recommend suitable & necessary interventions for diverse populations.
- Guided clients through career coaching to facilitate informed career decisions.
- Networked with external (college) community resources and support when necessary; and advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Followed-up with students during and up to 90 days following the end of Winnipeg Industrial Skills Training Centre (WISTC) training (Welding).
- Collaborated with clients to identify challenges and develop actionable solutions for career advancement.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
CELPIP Rater
Prometric
06.2021 - 12.2021
- Company Overview: Prometric; previously Paragon Testing Enterprises Inc.
- Conducted language markings and ratings for international CELPIP examinations.
- Administered professional CELPIP and International rating policies to uphold compliance.
- Oversee updates to rating procedures, enhancing accuracy and reliability.
Education Assistant (EA)
Red River College Polytechnic
02.2021 - 11.2021
- Collaborated with LTC Student Services and RRC Accessibility Services to address student needs.
- Assisted students explore academic concepts with engaging, learning-focused activities.
- Worked with staff and teachers to design comprehensive and individualized plans to optimize student education.
- Delivered educational support, including tutoring and mentoring, in alignment with classwork expectations.
- Facilitated physical and emotional support based on accommodation plans for identified students.
- Provided ongoing academic and social support to individuals and small groups to bridge specific gaps.
- Prepared alternate format material and utilize accommodative resources (i.e., adaptive technology) to implement education plans.
Student Integration Coordinator
Red River College Polytechnic
05.2021 - 08.2021
- Supported students located in Language Training Centre (LTC) Regional Areas, Manitoba
- Delivered culturally competent academic advising and case management services to immigrant and international students.
- Acted as Case Manager, coordinating referrals and follow-ups to facilitate student transitions into Canadian college life.
- Co-facilitated Orientation Program by assessing needs of incoming immigrant and PR students.
- Implemented workshops addressing cultural, academic, and settlement challenges faced by students.
International Student Support Representative/ Academic Advisor
Red River College Polytechnic
09.2019 - 07.2020
- Company Overview: Centre for International Education and Global Partnerships (CIEGP)
- Executed initial intake, triage, and referrals for all students, staff, and faculty to appropriate resources.
- Provided academic advising for Language Training Centre and International Program students at all RRC campuses.
- Coordinated College's International Student Mobility programs, collaborating with external partners and stakeholders.
- Assessed tuition payment solutions and financial resources for international students and prospects.
- Managed operations and activities in International Global Connections Space and Reflection Rooms.
- Utilized student information systems including Colleague, Recruiter, LEARN, and Student Tracker.
- Streamlined communication processes, improving response times for student assistance requests.
- Collaborated with cross-functional teams to implement efficient support systems and procedures (i.e. Student Tracker).
- Provided support and guidance to students experiencing academic and personal troubles.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Analyzed support trends to identify areas for improvement, implementing changes for better service delivery.
- Contributed to building a positive work environment by maintaining strong relationships with coworkers.
- Guided students in academic planning and course selection to meet educational goals.
- Collaborated with faculty to enhance student support services and address academic challenges.
- Implemented strategic initiatives to improve retention rates among at-risk students.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Streamlined support processes for increased efficiency and improved response times.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Conducted academic advising services for students on reoccurring basis to maintain educational progression.
- Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.
- Assisted students in identifying career goals and aligning them with appropriate academic programs.
- Maintained accurate records of student progress, ensuring timely updates and interventions as needed.
Academic Coach & EAL/English/Writing Tutor/Mentor
Red River College Polytechnic
03.2019 - 08.2019
- Company Overview: Academic Success Centre (ASC)
- Designed and delivered individualized and group EAL tutoring to enhance students' English language skills.
- Facilitated instruction in writing, reading comprehension, speaking, and listening for ESL students.
- Revised and/or created support materials on general academic and EAL skills.
- Provided individual, small group, and/or workshop/classroom instruction to EAL learners in language and study skills, contextualized to their program demands and resources.
- Mentored students through academic challenges, promoting self-advocacy and resilience in their educational journey.
- Collaborated with teachers and administrators students' academic needs.
- Instructed students in career development techniques.
- Evaluated student progress using formative assessments, adjusting coaching strategies accordingly.
- Provided guidance on study habits, time management, and organizational skills to promote long-term academic achievement.
- Offered constructive feedback on assignments, helping students hone their critical thinking skills and enhance their overall performance.
- Improved student performance by providing personalized coaching and academic support.
- Led small group sessions focused on specific subject areas or skill-building exercises for targeted support.
- Coordinated with other academic coaches to share resources, ideas, and best practices for successful coaching strategies.
- Fostered a growth mindset among students by encouraging persistence, resilience, and continuous learning in the face of challenges.
- Identified areas of growth for students, devising tailored action plans to improve skills and knowledge gaps.
- Participated in professional development opportunities to stay current on best practices in education and coaching.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Facilitated small group and one-on-one tutoring sessions focusing on related tutoring needs and academic subject areas.
ESL (CLB Literacy, 2-4) Language Training Instructor
Red River College Polytechnic
05.2019 - 07.2019
- Company Overview: Language Training Centre (LTC) Regional Areas, Manitoba
- Instructed and facilitated learning by actively engaging students to achieve learning outcomes.
- Planned and developed instructional strategies to address adult literacy needs.
- Modified instructional methods based on learning outcomes for low-level learners.
- Integrated technology to support teaching, learning, and communication.
- Supported student success through coaching and advising.
- Maintained professional growth, professional development, and professional associations.
- Engaged with the community as a representative of the college.
ESL (CLB7/8) Language Training Instructor
Red River College Polytechnic
02.2019 - 04.2019
- Company Overview: Language Training Centre
- Instructed newcomer adults Intensive English as a Second Language (ESL).
- Facilitated acquisition of college-readiness and essential employability skills for adult learners.
- Assessed academic and professional goals to tailor guidance for each student.
- Supervised and mentored students, fostering strong instructor-student relationships..
- Instructed curriculum and content focused on language skills necessary for the Canadian workplace.
- Evaluated students using the Canadian Language Benchmarks document (CLB), and the corresponding Portfolio-Based Language Assessment (PBLA) for student progress evaluation; and maintained student attendance records.
- Carried out exceptional interpersonal skills while demonstrating college values of learning, respect, integrity, and contribution to the community.
Accessibility Coordinator/Student Services Coordinator/Counselor & TESOL Instructor
Robertson College
07.2017 - 04.2019
- Coordinated student accessibility and accommodation support services for college students (interpreting disability documentation, expertise in assistive technology interventions, federal and provincial human rights legislation).
- Provided academic advising & personal counseling supports to students (with significant emphasis to at-risk students-newcomers/ immigrants, indigenous & low-income or economically-challenged students).
- Provided resource support and referrals for health, housing, and social services to enhance academic success.
- Monitored and assisted college students to improve college retention rates.
- Co-facilitated weekly new-student orientations and facilitating workshops on time management, study skills, and career planning to support overall student success.
- Guided students in meeting educational goals and understanding college regulations and responsibilities.
- Conducted TOEFL Examinations, ensuring compliance with testing standards.
- Collaborated with the Education Team to develop and coordinate student conduct policies and procedures.
- Collaborated with department heads to develop strategic plans aligning with overall college objectives, fostering a unified approach toward shared goals.
- Coordinated student onboarding processes, enhancing new student experiences and facilitating smoother transitions.
- Collaborated with faculty to design workshops addressing student needs, fostering a supportive learning environment.
- Supported student social, emotional, and academic development.
- Conducted thorough assessments of student needs to identify gaps in services and collaboratively identify student needs appropriate targeted interventions/strategies.
- Monitored academic progress of assigned caseload, intervening when necessary to address potential barriers to success.
- Improved retention rates by closely monitoring at-risk students and providing personalized interventions.
- Organized successful orientation events for new students, easing their transition into college life.
- Served as a liaison between students and campus resources such as financial aid, tutoring services, and counseling centers.
- Increased student satisfaction by addressing individual concerns and facilitating access to necessary resources.
- Advocated for students' rights and wellbeing within institutional policies and procedures.
- Leaded crisis intervention sessions, ensuring immediate support for at-risk students.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated students & staff/faculty on available community resources, fostering a sense of empowerment and self sufficiency.
- Improved student satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help students develop healthier coping mechanisms.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Facilitated peer tutoring sessions, strengthening student understanding and community within classroom.
- Promoted classroom safety, collaboration, and best practices.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Supervised meetings with family members to help create support system for students.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Providing comprehensive case management services, including advocating for student needs, and connecting them with appropriate college and community resources to support their well-being.
- Developed care plans to help students build self-confidence and resilience and in developing healthy coping strategies, leading to improved life management skills.
- Supported individuals dealing with mental health and emotional issues, while guiding students in developing skills and strategies for dealing with problems
- Maintained detailed students' records to track progress and adjust care plans as necessary.
- Fostered safe and supportive environment, enabling students to openly discuss their feelings and experiences.
- Coordinated referrals between government and social agencies to ensure seamless transitions for students receiving multiple services.
- Communicated regularly with other professionals involved in the students' care for coordinated service delivery efforts.
English as a Second Language (ESL) Teacher
Golden Voice English (GVE) Online Education
10.2016 - 08.2017
- Developed and implemented comprehensive ESL approaches for elementary Chinese students of all proficiency levels.
- Built effective relationships with students to enhance engagement and learning outcomes.
- Assessed individual student goals and needs to tailor instruction accordingly.
- Evaluated and graded student competency in reading, writing, speaking, and listening skills.
- Designed engaging lesson plans tailored to diverse student needs and learning styles.
- Facilitated interactive online classes using multimedia resources to enhance language acquisition.
- Implemented innovative teaching techniques that increased student participation and motivation.
- Educated students in basics of English grammar and conversational speaking.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Career Coach & Employment Counselor
Winnipeg School Division 1
09.2016 - 06.2017
- Assisted students with career exploration, interviews, and application processes for jobs and internships.
- Conducted workshops on community engagement and job training opportunities.
- Collaborated with external partners to secure entry-level jobs and apprenticeship training.
- Provided referrals to community employment and job training services.
- Guided students in career exploration and goal setting, fostering personal development and self-awareness.
- Developed customized career plans in collaboration with students, aligning academic pathways with vocational aspirations.
- Delivered workshops on resume writing, interview techniques, and job search strategies to enhance employability skills.
- Collaborated with teachers and counselors to integrate career education into the curriculum, enhancing student engagement.
- Mentored individuals in effective networking techniques, promoting connections within various industries for job opportunities.
- Analyzed labor market trends to inform students about emerging careers and necessary qualifications for success.
- Collaborated with other career coaches and industry professionals to share insights, resources, and best practices for optimal client outcomes.
- Empowered students to take ownership of their careers by teaching them strategies for continuous learning, skill development, and goal setting.
- Partnered with local organizations to host seminars on job searching techniques, resume writing tips, interview preparation skills as a means to reach a wider audience.
- Facilitated group workshops on various career-related topics, equipping participants with valuable tools and resources for job search success.
- Assisted students in identifying transferable skills and effectively communicating them during interviews, leading to higher job offer rates.
- Maintained up-to-date knowledge of industry trends, labor market data, and best practices in career management to provide informed advice to students.
- Counseled students one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Conducted mock interviews to help students prepare for interviews with potential employers.
- Coached students on resume and cover letter development to enhance opportunities.
Intercultural /Community Service Worker & Counselor
Winnipeg Adult Education Centre (WAEC)
09.2015 - 06.2017
- Guided adult students through transitions from employment to adult education, focusing on indigenous and low-income populations.
- Provided academic and administrative support to faculty regarding student assessments and report card interpretation.
- Delivered academic counseling and personal support, emphasizing mentorship and decision-making.
- Advocated for student access to community resources and socio-economic services at provincial and federal levels.
- Maintained comprehensive student records, assessing ongoing needs and providing updates to faculty and administration.
- Networked with community education agencies to enhance educational programs and socio-economic support for families.
- Facilitated referrals to relevant community resources, ensuring students receive necessary assistance.
- Collaborated with faculty to create a supportive learning environment tailored to individual student needs.
Educational Assistance (EA) Level C & D
Isaac Brock School & Norquay School
09.2013 - 06.2014
- Company Overview: Winnipeg School Division No. 1
- Under the supervision of a Special Education Resource Teacher (SERT), support and facilitate the inclusion of children with developmental and mental health needs in regular classrooms, using alternative technology and alternate methods of academic learning, socialization, and coping skills, as well as therapeutic methods for physical relaxation and refocusing, both in and outside of the classroom.
- Supported and assisted students with subject area projects and activities under classroom teachers' guidance.
- Supervised and trained students to develop life skills and perform daily activities.
Disability Support Worker
St. Amant Center/ Assisted Living Homes/Group Homes/Winnipeg School Division 1.
06.2000 - 06.2014
- Collaborated with support workers, human resource consultants, and autism tutors to promote inclusivity for individuals with developmental disabilities and autism.
- Enhanced lives of individuals through programs including recreational activities, pen pal interactions, and swimming sessions.
- Developed strategies to empower clients in coping with disabilities and fostering self-care skills.
- Instructed clients on proper use of adaptive equipment to enhance mobility and independence.
- Assisted clients with daily living activities such as bathing, grooming, and dressing.
- Monitored client progress and reported changes in behavior or health to supervisors.
- Organized recreational and educational activities tailored to individual needs and preferences.
- Advocated for clients by resolving medical or personal crises effectively.
- Provided personalized care and support to individuals with disabilities in various living environments.
- Advocated for client needs, facilitating access to resources and services within the community.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Adhered to company requirements for patient interactions and care standards.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Participated in ongoing professional development opportunities to stay current on industry best practices.
Intercultural/ Family Support Worker & Volunteer Coordinator
Immigrant and Refugee Community Organization of Manitoba (IRCOM)
10.2006 - 01.2007
- Managed case assessments, planning, coordination, and implementation for IRCOM's immigrant families.
- Monitored and evaluated essential health, education, and community services.
- Coordinated service delivery with external providers to support family needs.
- Facilitated integration of diverse clientele into Canadian society through effective communication.
- Empowered families and children to engage in community living via health initiatives and educational programs.
- Coordinated access to community resources, including housing, employment, and education services.
- Collaborated with local agencies to enhance service delivery and improve client outcomes.
- Assessed family needs through interviews and surveys to tailor assistance programs effectively.
- Advocated for clients by navigating complex systems and addressing barriers to access services.
- Trained volunteers on cultural sensitivity and effective communication strategies with immigrant families.
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
- Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Visited home environments to help clients develop comprehensive life, technical, and job skills.
- Documented data and completed accurate updates to case records.
Education
Immigration Consultant Diploma -
Herzing College
Toronto, Ontario01.2019
TESOL/TESL Diploma -
Victoria International Academy (VIA) Training Centre
Victoria, BC01.2016
Certificate in Adult Continuing Education -
University of Manitoba
Winnipeg, MB01.2015
Health Aide Certificate -
Red River College
Winnipeg, MB01.2008
4-Year Bachelor of Social Sciences/Humanities Degree - International Development Studies and Conflict Resolution Studies
University of Winnipeg
Winnipeg, MB06-2003
Skills
- Effective facilitation of adult learning
- Collaborative leadership
- Building student relationships
- Engaging instructional methods
- Facilitating active learning
- Cultural awareness
- Effective classroom management
- Encourage active student participation
- Ongoing professional growth
- Learner-focused approach
- Effective instructional techniques
- Student counseling
- Effective & dynamic presentation & public speaking skills
- Continuing education
- Experience with diverse student populations
- Effective listening
- Effective conflict resolution
- Knowledge of community resources
- Mental health assistance
- Effective coaching methods
- Relationship building & management
- Clear, effective communication
- Effective mentoring techniques
- Efficient resource allocation
- Collaborative teamwork and team player
- Effective risk assessment analysis
- Facilitating group & individual instruction
- Flexible teaching methods
- Virtual instruction experience
- Tailored instructional methods
- Relationship management
- Technology integration
- Student assessment and evaluation
- Effective classroom management
- Promotion of student welfare
- Student academic guidance
- Attendance tracking
- Critical thinking enhancement
- Analytical problem-solving
- Effective Interpersonal skills
- Encourage constructive educational experiences
- Engage in constructive feedback
- Student motivation and engagement
- Effective use & integration of Audio-visual aids
Accomplishments
- 2X Amazon Best-selling co-author (2024 and 2025)
- Trained Life Purpose and Parenting Coach (focus on mothers/women and families)
- Featured in publications: Women’s Journal, CEO Weekly, and Kivo Daily, as well as MSN FAB World Today , as one of the Top 10 Female Coaches Making an Impact (2024)!
Languages
French
Limited
Luganda
Native/ Bilingual
Swahili
Limited
Pidgin English
Professional
Kinyarwanda
Elementary
Runyankole
Elementary
Affiliations
- Reading, writing, researching, running, travelling, swimming, playing multi-sports
- Life Coaching/Mentoring/Advising/Consulting
- Continuous learning and development
Certification
- 2024 Mental Health First Aid (MHFA)
- 2019 Non-violence & Crisis Intervention (NVCI)
- 2018 Sexual Violence and Harassment Disclosure
- 2019 Diversity Competency (Refresher)
- 2016 Culture and Diversity Workplace Competency
Timeline
Communication (Library Tech. Trainees) Instructor
Red River College Polytechnic- Corporate Solutions
09.2025 - Current
Immigration, Settlement & Integration Instructor
Red River College Polytechnic-Corporate Solutions
05.2025 - 07.2025
Business Communication Instructor
Red River College Polytechnic
01.2025 - 05.2025
Educational Assistant & Substitute ESL Instructor
Red River College Polytechnic
08.2024 - 12.2024
ESL Instructor
Red River College Polytechnic
07.2024 - 07.2024
Academic Attendant
Red River College Polytechnic
01.2024 - 06.2024
Educational Assistant & Substitute ESL Instructor
Red River College Polytechnic
08.2023 - 12.2023
Case Manager- Refugee Employment Development Initiative (REDI) Program
Red River College Polytechnic
12.2021 - 03.2022
CELPIP Rater
Prometric
06.2021 - 12.2021
Student Integration Coordinator
Red River College Polytechnic
05.2021 - 08.2021
Education Assistant (EA)
Red River College Polytechnic
02.2021 - 11.2021
International Student Support Representative/ Academic Advisor
Red River College Polytechnic
09.2019 - 07.2020
ESL (CLB Literacy, 2-4) Language Training Instructor
Red River College Polytechnic
05.2019 - 07.2019
Academic Coach & EAL/English/Writing Tutor/Mentor
Red River College Polytechnic
03.2019 - 08.2019
ESL (CLB7/8) Language Training Instructor
Red River College Polytechnic
02.2019 - 04.2019
Accessibility Coordinator/Student Services Coordinator/Counselor & TESOL Instructor
Robertson College
07.2017 - 04.2019
English as a Second Language (ESL) Teacher
Golden Voice English (GVE) Online Education
10.2016 - 08.2017
Career Coach & Employment Counselor
Winnipeg School Division 1
09.2016 - 06.2017
Intercultural /Community Service Worker & Counselor
Winnipeg Adult Education Centre (WAEC)
09.2015 - 06.2017
Educational Assistance (EA) Level C & D
Isaac Brock School & Norquay School
09.2013 - 06.2014
Intercultural/ Family Support Worker & Volunteer Coordinator
Immigrant and Refugee Community Organization of Manitoba (IRCOM)
10.2006 - 01.2007
Disability Support Worker
St. Amant Center/ Assisted Living Homes/Group Homes/Winnipeg School Division 1.
06.2000 - 06.2014
TESOL/TESL Diploma -
Victoria International Academy (VIA) Training Centre
Certificate in Adult Continuing Education -
University of Manitoba
Health Aide Certificate -
Red River College
4-Year Bachelor of Social Sciences/Humanities Degree - International Development Studies and Conflict Resolution Studies
University of Winnipeg
Immigration Consultant Diploma -
Herzing College
Volunteer Experience
Online ESL Instructor
English Online Inc. Winnipeg, MB.
09/01/17 - 01/31/18
- Taught English as an additional language (EAL/ESL) online to Canadian permanent residents (adults).
- Assessed students' goals and needs.
- Focused on individual students' areas of preference or need.
- Taught language content necessary for the Canadian workplace, general English, idioms, family/relationship conflicts, and Canadian political/social systems.
- Evaluated and graded students' progress.
Executive Board Member (Chairperson)
Lord Selkirk Park Adult Learning Program/Centre (LSPALP), Winnipeg, MB.
01/01/15 - 12/31/17
- Presided over, led, and facilitated Committee/Board meetings.
- Oversaw an individualized, self-paced adult learning program offering basic literacy, upgrading, computer literacy, and GED preparation.
- Involved in hiring staff and volunteers.
- Monitored staff and volunteer conduct in class and with students.
English as an Additional Language (EAL) Instructor
Entry Program for Older Adult Immigrants, Age & Opportunity: Support Services for Older Adults, Winnipeg, MB.
01/01/16 - 07/31/16
- Taught English as an additional language (EAL) to recent newcomers and other adult/senior immigrants.
- Facilitated immigrant settlement issues and taught Canadian social etiquette.
- Connected students to social services and community agencies.
Community Outreach Educator
Sexual Education Resource Centre (SERC), Winnipeg, MB.
01/01/09 - 12/31/11
- United diverse groups in Winnipeg for HIV/AIDS education, awareness, and anti-discrimination workshops.
- Engaged in education, co-planning, and distribution of surveys on HIV/AIDS knowledge, attitude, and behavior.
- Evaluated and analyzed HIV/AIDS behavioral statistics.
Gender and HIV/AIDS Coordinator; Advisor & Trainer
International Development Agency (CIDA) Intern, One Sky-Canadian Institute of Sustainable Living- Nigeria, Africa
07/01/04 - 08/31/06
- Designed, planned, and implemented Gender and HIV/AIDS educational training workshops.
- Conducted training of trainers (capacity building) and built awareness of Gender and HIV/AIDS issues.
- Provided group and individual counseling; coordinated socio-economic and health services.
- Followed up, assessed, and evaluated lessons learned and progress by communities, NGOs, and government departments.
Social/Development Worker/ Elementary School Teacher/ Orphanage in-house Assistant- Uganda, Africa
09/2000- 09/2001
- Designed and implemented age-appropriate educational programs for elementary-level students, fostering literacy, numeracy, and social-emotional development in an underserved community.
- Provided holistic care and emotional support to orphaned and vulnerable children, ensuring a safe, nurturing environment that promoted psychological well-being and personal growth.
- Facilitated community outreach initiatives aimed at improving access to education, healthcare, and social services for marginalized families, resulting in increased school enrollment and community engagement.
- Collaborated with multidisciplinary teams, including social workers, educators, and healthcare providers to develop individualized care and learning plans for children with diverse needs (mostly orphans).
- Organized extracurricular activities and life skills workshops to enhance children's self-esteem, teamwork, and resilience, contributing to their overall development and integration into society.
- Maintained accurate records and reports on child progress, behavioral observations, social/school interactions, ensuring compliance with institutional policies and child protection standards.
- Acted as a liaison between the orphanage and local school, advocating for children's educational and human rights and facilitating smooth transitions into a formal schooling environment and safe housing.
References
References available upon request.