MISHA PATEL
Winnipeg,Canada
Summary
Experienced retail professional with a strong background in customer service, payment processing, and sales. Skilled in effective communication and collaborating with teams to achieve organizational success. Committed to continuous learning and adapting to new processes to contribute to company growth. Known for exceptional work ethic, excellent customer service, multitasking abilities, and efficient time management. Dedicated to providing every customer with a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
RED RIVER COLLEGE POLYTECHNIC
05.2024 - 09.2024
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Cashier
Wendy's
05.2022 - 07.2022
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied
- Answered phone calls to assist customers with questions and orders
- Monitored dining area to ensure tables are cleared promptly after guests leave
- Assisted other employees in completing tasks when needed or requested by supervisor
- Maintained current knowledge of store promotions to highlight sales to customers
Cashier and E-commerce Clerk
Foodplus Supermarket
01.2020 - 11.2021
- De-escalated problematic customer concerns, maintaining calm demeanor
- Reviewed account and service histories to identify trends and issues
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Trained new employees on procedures and policies to maximize team performance
- Answered customer questions and addressed concerns, resulting in 75% reduction in complaint calls
Education
Business Administration
RED RIVER POLYTECHNIC
Winnipeg, MB09-2026
High School Diploma -
ARYA VEDIC SECONDARY SCHOOL
NAIROBI, KENYA06-2019
Skills
- Payment Processing
- Great communication skills
- Payment Collection
- Customer Service
- Positive attitude
- Ability to work in a fast pace environment
- Problem-solving
- Good Customer relations
- Time management
- Dealing with pressure
- Teamwork and collaboration
- Leadership qualities
Languages
English
Full Professional
Hindi
Professional Working
Gujarati
Native or Bilingual
Certification
- Certified VOLUNTEER, RED RIVER COLLEGE POLYTECHNIC - MAY 2024 SEPTEMBER- 2024
Interests
- Playing Sports
- Road Trips
- Dancing
- Regularly practice mindfulness and meditation for overall wellness
- Music
- Fashion
- Baking
Timeline
Volunteer
RED RIVER COLLEGE POLYTECHNIC
05.2024 - 09.2024
Cashier
Wendy's
05.2022 - 07.2022
Cashier and E-commerce Clerk
Foodplus Supermarket
01.2020 - 11.2021
Business Administration
RED RIVER POLYTECHNIC
High School Diploma -
ARYA VEDIC SECONDARY SCHOOL
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