Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Harmandeep Kaur

Winnipeg

Summary

Proficient in Microsoft Office 365, creating detailed analysis reports, risk logs, mitigation charts, and weighted decision matrices; delivered professional PowerPoint presentations for business analysis projects. Developed user-friendly websites using Python, HTML, CSS, JavaScript, and SQL, applying front-end and back-end development skills in academic settings. Hands-on experience in database management with SQL. Exceptional verbal and written communication skills through work experience at Tim Hortons and Walmart, gained by interacting with customers and managers. Demonstrated ability to plan, prioritize, organize, and complete multiple tasks.

Developed strong organizational and customer service skills in a fast-paced retail environment. Excel at maintaining inventory levels and creating appealing product displays. Seeking to transition into a new field by leveraging these core competencies to make a meaningful impact.

Overview

3
3
years of professional experience
1
1
Certification

Work History

General Merchandise Associate

Walmart Canada
04.2024 - Current
  • Developed strong relationships with regular clientele, which led to increased loyalty towards our general merchandise offerings.
  • Provided product information and recommendations to customers, resulting in increased sales and repeat business.
  • Managed time effectively, prioritizing tasks to maintain productivity throughout shifts while adhering to company policies and procedures.
  • Completed efficient weekly pricing changes for general merchandise categories.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.

Supervisor

Tim Hortons
02.2023 - Current
  • Prepare customer orders attentively, hence providing excellent customer service.
  • Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
  • Trained and mentored staff, improving team performance and service delivery.
  • Implemented process improvements to enhance customer satisfaction and operational efficiency.
  • Conducted regular performance evaluations, providing constructive feedback to team members.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.

Asset Protection Associate

Walmart Canada
04.2023 - 03.2024
  • Analyzed surveillance footage to detect suspicious behaviour and prevent shrinkage.
  • Developed strategic plans for loss prevention initiatives based on store-specific needs.
  • Monitored and analyzed customer behaviour to identify and respond to potential theft and fraud incidents.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.

Coop Student Ad Operations

Glacier Farm Media
05.2022 - 08.2022
  • Experience in using new software such as Naviga, Google Ad Manager (GAM), Ad Speed, MailChimp as a part of AdOps team, completing media-related tasks such as advertisements
  • Updated the website content using Google Ad Manager, videos, pictures and hyperlinks, updating the clients on new marketing approaches.
  • Responsible for adding advertisements on websites sent by clients using Google Ad Manager in the form of videos, pictures, or hyperlinks.
  • Assisted the AdOps manager and Sales manager in creating month-end reports.
  • Created reports and forecasts as requested by the clients, using GAM, Ad Speed, and MailChimp

Education

Business Technology Management Diploma - Business Analytics, Project Management, Accounting

Red River Polytechnic College
Winnipeg, MB
12.2022

Skills

  • Workplace safety
  • Customer engagement
  • Goal-oriented mindset
  • Cash handling proficiency
  • Training and mentoring
  • Staff development
  • Scheduling coordination
  • Business administration
  • Project management
  • Team collaboration
  • Computer skills
  • Basic mathematics
  • MS office

Accomplishments

Creating Website Apr 2022

Web Development | RRC Polytech

· Created a website from scratch using HTML, CSS, and JavaScript by following the guidelines mentioned in the project. It was an independent project for which I collected the information about the topic and followed the instructions. As a result, I got a full grade on the project

Kanban Project Oct 2022

Management Information Systems | RRC Polytech

· It was a group project which included researching and creating a presentation on Kanban. I led a team of 4 and divided the tasks. Improved analytical skills by doing research on the topic and performing data analysis. Also improving work capabilities to work and communicate in a team environment, hence delivering it successfully

MS Project Oct 2022

Project Methodologies | RRC Polytech

· It was a group project which included creating a project from scratch. We created a project charter, communication plan, personas, product backlog, sprint backlog, Kanban board, burndown chart, and a planning poker video. This helped us to have great insight into how to make a project and use MS Project, which resulted in appreciation from the instructor and a good grade

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Learning Cloud Computing: Application Migration - Nov 2022
  • Introduction to Web Design and Development - Sept 2022

Timeline

General Merchandise Associate

Walmart Canada
04.2024 - Current

Asset Protection Associate

Walmart Canada
04.2023 - 03.2024

Supervisor

Tim Hortons
02.2023 - Current

Coop Student Ad Operations

Glacier Farm Media
05.2022 - 08.2022

Business Technology Management Diploma - Business Analytics, Project Management, Accounting

Red River Polytechnic College

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Harmandeep Kaur