Justin Singhani
Scarborough,ON
Summary
Compassionate professional with a diverse skill set in Personal Support and Customer Representative roles. Proven ability in empathetic care as a Personal Support Worker, ensuring client well-being. Strong communication skills from Customer Representative experience, delivering excellent service and resolving inquiries effectively. Adaptable, detail-oriented, committed to fostering positive relationships for overall client and organizational success.
Overview
6
6
years of professional experience
Work History
Personal Support Worker Student
Ballycliffe Long Term Care Residence
11.2023 - 01.2024
- Provided compassionate and patient-focused care to cultivate well-being.
- Built strong relationships with clients to deliver emotional support and companionship.
- Excellent communication skills, both verbal and written.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Proven ability to learn quickly and adapt to new situations.
Customer Associate
DXC Technology
03.2022 - 12.2022
- Responsible for answering the phones and relaying of messages
- Greeting the customers and addressing their inquiries
- Handle the mail and couriers
- Filing and organizing documents
- Data and order entry
- Support the Office Administrators and the Management team
- Other tasks as required.
Store Manager
Papa John's
01.2020 - 02.2022
- Staff Management
- Customer Service
- Managed Food Cost To Meet Target
- Cash Handling
- Scheduling Staff Members
- Training New Employees
- Cover For Unplanned Absences
- Handling Customers Complaint.
Customer Service
Papa John's
06.2019 - 01.2020
- Manage large amounts of incoming phone calls
- Follow communication procedures, guidelines and policies
- Identify and assess customers' needs to achieve satisfaction
- Took customers in store/on phone
- Deliver superior service and maximize customer satisfaction.
Debt Collector
Affinity Global
05.2018 - 05.2019
- Keep tracking outstanding debts
- Taking inbound and outbound calls
- Plan course of action to recover owed money
- Locate and contact debtors
- Negotiate payoff deadlines and payment plans
- Update account status and database regularly.
Education
License Certificate - Personal Support Worker
Computek College
Ajax, ON11.2023
Post Baccalaureate Diploma - Computer Programmer
Niagara County Community College
Welland, ON04.2018
Skills
- Customer Service
- Microsoft Office
- Excellent Communication Skills
- Computer Skills
Hobbies and Interests
- Video editing
- Video gaming
- Travelling
Timeline
Personal Support Worker Student
Ballycliffe Long Term Care Residence
11.2023 - 01.2024
Customer Associate
DXC Technology
03.2022 - 12.2022
Store Manager
Papa John's
01.2020 - 02.2022
Customer Service
Papa John's
06.2019 - 01.2020
Debt Collector
Affinity Global
05.2018 - 05.2019
License Certificate - Personal Support Worker
Computek College
Post Baccalaureate Diploma - Computer Programmer
Niagara County Community College
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