Summary
Overview
Work History
Education
Skills
Bilingual
Timeline
Generic

Julia Ricci

Toronto,ON

Summary

I am passionate about working in the hospitality industry and am looking for a part-time job to continue learning and growing. I have always worked in customer service focused positions and would love the opportunity to continue this.

Overview

7
7
years of professional experience

Work History

Real Estate Sales Representative

Berkshire Hathaway Homeservices
05.2021 - Current
  • Communicated with clients to understand property needs and preferences.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Coordinated appointments to show marketed properties.

Group Bookings

Cactus Club Cafe
01.2022 - 07.2023
  • Handled all large party inquiries, I was responsible for explaining booking and pricing as well as all event details.
  • Handled menu selections, which included collaborating with the kitchen and bar.


Server/Shift Leader

Cactus Club Cafe
01.2021 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.

Server/Bartender

Wingporium Sports Bar
05.2018 - 10.2020
  • Served/Bartended at Wingporium seasonally while in school as well as after graduating.
  • Smaller staff meant the servers were responsible for seating, clearing/resetting tables, food and drink running.
  • Maintained good relationships with the regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Clarkson Pump & Patio
05.2016 - 08.2018
  • Served at the Clarkson Pump seasonally while in University.
  • Was also part of the catering team where we were responsible for passed appetizers, bartending and maintaining a clean environment.

Education

Real Estate

Humber College
Toronto, ON
05.2021

Bachelor of Arts - Criminology

University of Western Ontario
London, ON
04.2019

Skills

  • Smart Serve Certified
  • High-energy
  • Punctual
  • Experienced in customer service

Bilingual

Fluent in French and English

Timeline

Group Bookings

Cactus Club Cafe
01.2022 - 07.2023

Real Estate Sales Representative

Berkshire Hathaway Homeservices
05.2021 - Current

Server/Shift Leader

Cactus Club Cafe
01.2021 - 07.2023

Server/Bartender

Wingporium Sports Bar
05.2018 - 10.2020

Server

Clarkson Pump & Patio
05.2016 - 08.2018

Real Estate

Humber College

Bachelor of Arts - Criminology

University of Western Ontario

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Julia Ricci