Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Lisa Moisieieva

Thornhill,ON

Summary

Enthusiastic and responsible individual, fluent in three languages. Experienced in providing professional customer service in a busy and fast paced environment. Quick and efficient at picking up new skills necessary for exceptional performance. Able to use a case management approach when handling high cliental volumes. Able to work effectively as a team member or independently. Customer oriented and have great workplace communication skills. My goal is to obtain a full-time position with an organization that will benefit from my case management experience, exceptional customer service, leadership and organizational skills.

Overview

6
6
years of professional experience

Work History

Customer Service Sales Representative

CIOT INC
01.2023 - Current
  • Providing professional customer service to clients in a high-end showroom.
  • Proactively identifying customers' preferences and quickly adapting to their needs.
  • Managing accounts with designer and builder companies and coordinating material sales for their project needs.
  • Quick and professional problem-solving in a fast-paced environment.
  • Simultaneously leading multiple sales from start to finish.
  • Keeping clients informed of the status and progress of their orders.
  • Building rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Managing high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Ability to analyze company policy wording and legislation and apply it appropriately.
  • Communicate effectively verbally and through letter writing.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.

SUPERVISOR

BOSTON PIZZA RUTHERFORD
01.2018 - Current
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintain compliance with company policies, objectives, and communication goals.
  • Demonstrate commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Evaluate customer needs and feedback to drive product and service improvements.
  • Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Achieve results by working with staff to meet established targets.

PHARMACY ASSISTANT

COSTCO PHARMACY
09.2021 - 12.2021
  • Restocking and keeping inventory to ensure the pharmacy has proper stock to run smoothly
  • Performing computer data entry for inventory and to fill prescriptions
  • Filling customer prescriptions and generating appropriate labels
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.

Education

Pharmacy Technician -

Centennial College Morningside
Scarborough, ON

St. Joseph High School
Saskatoon, SK

Humber College Real Estate Education
Toronto, ON
06.2024

Skills

  • Certified in First Aid and CPR
  • Smart Serve Certified
  • Fluent in Ukrainian, Russian, English
  • Experience in decision making, gathering and weighing information against guidelines, policy, and laws to arrive at an objective outcome
  • Strong oral and written communication skills
  • Able to effectively listen and understand clients needs
  • Reliable/ punctual worker who uses time effectively to meet deadlines and achieve company goals
  • Experience with handling confidential information in accordance with company guidelines
  • Capable of reading legal documentation and creating summaries and/ or reports
  • Proficient in MS Excel, Power Point, and MS Word

References

  • Melisa Fernandes, Case Manager at WSIB, (416) 303-5116
  • Christine Blair, Supervisor at Boston Pizza Rutherford, (519) 697-0867

Languages

English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Customer Service Sales Representative

CIOT INC
01.2023 - Current

PHARMACY ASSISTANT

COSTCO PHARMACY
09.2021 - 12.2021

SUPERVISOR

BOSTON PIZZA RUTHERFORD
01.2018 - Current

Pharmacy Technician -

Centennial College Morningside

St. Joseph High School

Humber College Real Estate Education

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Lisa Moisieieva