Jovie Dela Cruz
Mount Pearl,NL
Summary
Dynamic team player and quick learner, excelled in high-volume environments at Peter's Drive In, enhancing customer satisfaction through exceptional service and accuracy. Skilled in using POS systems and maintaining stringent food safety standards, significantly contributed to seamless service and increased sales of featured dishes.
Offering a positive attitude and excellent communication skills, eager to learn and develop in a fast-paced environment. Brings ability to quickly understand food handling and safety procedures, along with proficiency in operating point-of-sale systems. Ready to use and develop customer service skills and food preparation techniques in role.
Overview
3
3
years of professional experience
Work History
Food Counter Attendant
Peter's Drive In
02.2020 - 02.2023
- Managed multiple tasks in high-volume environment.
- Processed sales transactions using POS system.
- Utilized strong communication skills to relay complex orders effectively between front-of-house staff and kitchen personnel.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Collaborated with fellow team members to provide seamless service during peak hours.
- Processed payments for orders and provided customers with change.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with information regarding menu offerings and nutrition information.
- Reconciled cash drawer and corrected any errors.
- Cleaned and maintained dining area and condiment stations.
- Addressed customer inquiries and concerns promptly, demonstrating excellent problem-solving skills.
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Promoted special menu items, resulting in increased sales of featured dishes.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
Food Server
Redberry Pizzahut
01.2020 - 01.2020
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Bagong Silang High School
Bagong Silang Caloocan,Philippines03-2002
Skills
- Customer service
- Team player
- Accuracy and efficiency
- Quick learner
Languages
English
Professional Working
Timeline
Food Counter Attendant
Peter's Drive In
02.2020 - 02.2023
Food Server
Redberry Pizzahut
01.2020 - 01.2020
High School Diploma -
Bagong Silang High School
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