JOSHUA EMMANUEL REYES
Fort McMurray,CA
Summary
- To contribute a useful and productive service by means of applying my learning and skills to the company I will be working with.
- To be able to maximize my potentials and learning in which it will lead me to a much better opportunities, growth that will lead me towards excellence.
- To be able to conquer and strive for great competency towards work and to strengthen the winning attitudes on professionalism.
- To be able to suffice the needs of my family much especially on financial aspect.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canadian Linen Uniform and Services
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered prompt service to prioritize customer needs.
Cook
Boston Pizza
01.2024 - Current
- As a cook, my responsibilities encompass a range of tasks crucial to the kitchen's operations
- These tasks include meticulously preparing and finely chopping a variety of ingredients, skillfully assembling pizzas with precision and creativity, and adeptly frying various dishes to golden perfection
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced kitchen efficiency by streamlining prep work processes.
Restaurant Manager/ Cashier
Guillermo’s Grill
10.2018 - 11.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Delivery Driver / Sales Associate
Pompom Candies
04.2013 - 12.2017
- As a delivery driver and sales associate, my responsibilities include safely and efficiently transporting packages or goods to designated locations, providing exceptional customer service during deliveries by addressing any inquiries or concerns, assisting customers with product inquiries, purchases, and returns in-store, and collaborating with the sales team to achieve sales targets and promote products effectively
- Time Management
- Locate locations accurately
- Ability to lift and carry packages up to80lbs
- Product Knowledge
- Negotiating with people
- Valid driver's license with a clean driving record
- Adaptability
- Flexibility
- Responsibility
Education
Bachelor of Science - Accounting Technology
Immaculate Conception I-College of Arts And Technology
Philippines04.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Payment processing
- Scheduling
Certification
ProServe Liquor Staff Training Registration Number:202312160033
Languages
English
Professional Working
Timeline
Customer Service Representative
Canadian Linen Uniform and Services
08.2024 - Current
Cook
Boston Pizza
01.2024 - Current
Restaurant Manager/ Cashier
Guillermo’s Grill
10.2018 - 11.2023
Delivery Driver / Sales Associate
Pompom Candies
04.2013 - 12.2017
ProServe Liquor Staff Training Registration Number:202312160033
Bachelor of Science - Accounting Technology
Immaculate Conception I-College of Arts And Technology
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