Hodan Hassan
Fort McMurray,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Somalia
02.2021 - 01.2022
- Maintained customer satisfaction rate of 95% for entire duration of employment.
- Resolve Customer issues.
- Come up with new idea that improved things.
- Help processing order.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Somali
Somalia03.2017
Keyano College
Fort McMurray, AB01.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Empathy
- Adaptability
- Relationship building
Languages
English
Full Professional
Certification
FirstAid/CPR
Timeline
Customer Service Representative
Somalia
02.2021 - 01.2022
FirstAid/CPR
High School Diploma -
Somali
Keyano College
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