Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jaspreet Kaur

Jaspreet Kaur

Fort Mcmurray,AB

Summary

Committed to delivering unparalleled service and support, with a strong proficiency in implementing customer service best practices. Excel at finding innovative solutions to effectively address customer needs. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Shell Gas Station
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Manager

A&W Restaurant
01.2023 - 02.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored and trained new employees on company policies and procedures
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Maintained cleanliness and organization of kitchen equipment, appliances, and utensils


Janitorial Supervisor

Aaryan Kleen & Care Services
03.2019 - 02.2024
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.

Cashier And Cook

A&W Restaurants
05.2019 - 01.2023
  • Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
  • Built and maintained positive working relationships with co-workers
  • Provided efficient and courteous service to customers
  • Developed strong customer relationships to support satisfaction and loyalty.

Cashier

petro canada
12.2018 - 05.2019
  • Worked on xenial system and brew bar
  • Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows.

Education

Associate in Arts (A.A.) -

Coquitlam College
12.2021

Skills

  • Workforce Management
  • Expense Tracking
  • Operations Management
  • Staff Development
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Certification

  • Food Safety Certificate
  • All other basic certificates from A&W

Languages

English
Full Professional
Hindi
Native or Bilingual
Spanish
Limited Working
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Shell Gas Station
02.2024 - Current

Manager

A&W Restaurant
01.2023 - 02.2024

Cashier And Cook

A&W Restaurants
05.2019 - 01.2023

Janitorial Supervisor

Aaryan Kleen & Care Services
03.2019 - 02.2024

Cashier

petro canada
12.2018 - 05.2019

Associate in Arts (A.A.) -

Coquitlam College

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