Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adenike Onawumi

Fort McMurray,AB

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

KFC
10.2021 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Receptionist Assistant

ShopRite
10.2018 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.

Education

Diploma - Community Health

College of Health
Lagos, Nigeria
11.2014

Certificate - Human Resource Management

Keyano College
Fort McMurray, Alberta
09.2023 - Current

Skills

  • Microsoft Word
  • Customer Relations
  • Time Management
  • Customer Service
  • Recordkeeping Strengths
  • Microsoft Excel
  • Sales and Upselling
  • Office Equipment Proficiency

Languages

English
Full Professional

Timeline

Certificate - Human Resource Management

Keyano College
09.2023 - Current

Customer Service Representative

KFC
10.2021 - 12.2023

Receptionist Assistant

ShopRite
10.2018 - 08.2021

Diploma - Community Health

College of Health

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Adenike Onawumi