Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
CHINYERE JACKSON
Fort McMurray,AB
Summary
Overview
6
years of professional experience
Work History
Xquisitefotostudios
Customer Service Representative
05.2019 - 05.2023
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Sent out customers orders timely.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Performed cash, card and check transactions to complete customer purchases.
Xquisitefotostudios
Customer Service Assistant
01.2017 - 04.2019
Job overview
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Organized and scheduled customer orders to appropriate departments.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
University of Nigeria NsukkaEnugu, Nigeria
Bachelor of Science from Urban And Regional Planning
07.2016
University Overview
University of JosPlateau Nigeria
Diploma from Computer Science
09.2010
University Overview
Skills
- Managing Multiple Task
- Report Preparation
- Documentation
- Retail Sales Customer Service
- Computer Proficiency
- Calm and Professional Under Pressure
- Customer Service
- POS Systems Expertise
- Stocking and Replenishing
- Project Management Abilities
- Account Management
- Credit Card Payment Processing
- Active Listening
- Promotional Support
- Call Center Operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Customer Service Representative
Xquisitefotostudios
05.2019 - 05.2023
Customer Service Assistant
Xquisitefotostudios
01.2017 - 04.2019
University of Nigeria Nsukka
Bachelor of Science from Urban And Regional Planning
University of Jos
Diploma from Computer Science
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