Alison Lake
Eastern Passage,NS
Summary
A resourceful,reliable and hardworking individual with over 20 years of experience offering office support. Motivated to maintain customer satisfaction and contribute to company success.
Detailed, articulate and professional while maintaining a personable demeanor and proven skills in establishing rapport with clients. Someone who is known for taking initiative in the workplace,an exceptional work ethic and exhibiting a high level of productivity. Adaptable to any workplace with an eagerness and an ability to learn quickly.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
POHI Media
06.2020 - 09.2023
- Provided outstanding service to new and long- standing customers by attending closely to their concerns and developing solution.
- Answered inbound calls,chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Answered customer questions and addressed concerns resulting in reduction of customer complaints.
- Updated account information to maintain customer records.
- Upheld privacy and security requirements for customer information.
- Maintained up-to-date knowledge of product and service changes.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Administrative Coordinator
Shannex Nursing Home
11.2009 - 06.2020
- Answered phone calls and responded to inquiries from prospective and current families,vendors and other external contact.
- Assisted management with special projects to complete all task by deadlines.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning,escalating major problems to the manager.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Coordinated special meetings and events on behalf of executive leaders.
- Managed administrative processes and prepared key reports and documentation.
- Managed patient appointments,check-in procedures and invoices.
- Planned staff and training meetings and scheduled conference rooms.
- Prioritized tasks to meet deadlines for policy and program initiatives.
- Handled purchasing of products for the facility while following the company budget.
- Facilitated and coordinated administrative support for the Joint Occupational Health and Safety Committee.
- Managed incoming and outgoing mail.
- Coordinated with external vendors to ensure the day to day operations run smoothly.
- Kept high average of performance evaluations.
Education
Diploma - Office Administration Medical/ Legal
Centrac College
Burin, NL06.2000
Skills
- Medical Terminology
- Customer Outreach
- Account Management
- Verbal and Written communication
- Customer Relations
- Managing multiple task
- Payment Processing
- Account Reconciliation
- Confidential document control
- Data Entry
- Microsoft Excel
- Multi- line phone systems
Timeline
Customer Service Representative
POHI Media
06.2020 - 09.2023
Administrative Coordinator
Shannex Nursing Home
11.2009 - 06.2020
Diploma - Office Administration Medical/ Legal
Centrac College
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