JOSHIE K. TAN
Calgary,Canada
Summary
Poised Support Educator with experience in service coordination and support. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and encouraging with attention on modeling and coaching appropriate behavior and practices. Talented in solving problem, diplomatic in communicating with the Boards, all level of stakeholders for great collaboration even when deadlines are tight. Dedicated in following a framework of established methods, protocols, procedures and reliable in managing sensitive and discretionary matters which require strict confidentiality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Resource Worker
Developmental Disabilities Resource Centre of Calgary
02.2023 - Current
- Delivered exceptional case management support for clients, addressing any barriers they faced when accessing needed resources.
- Established trust with diverse clientele by providing empathetic and non-judgmental support during challenging situations.
- Managed high acceptance rates for clients in volunteering and education services.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Maintained accurate records and documented client data in company databases
- Collaborated with other staff and leaders in developing appropriate plans focusing on each individual's life goals
Head of School
IPEKA - IICS School
07.2018 - 06.2022
- Overseer of 950+ students ranging from Nursery to Grade 12
- Created monthly budget proposals for the Board of Directors, and monitored financial performance of the school
- Collaborated with all stakeholders to create a positive learning environment for students of diverse cultural and linguistic background
- Ensured compliance with all relevant laws, regulations, policies, procedures, and standards
- Successfully achieved International Baccalaureate Accreditation
Junior High Principal
IPEKA - IICS School
07.2014 - 06.2018
- Promoted to Principal position with one of the pressing tasks to bring back trust from parents, students and the community
- Accomplished through solid one-on-one, group sessions and numerous follow ups in resolving parents' concerns/inquiries/feedbacks
- Reduced 80% bullying happening at school through weekly students collaboration, enriching the House Program, and instilling respect and inclusivity
- Prepared in advance daily, weekly, monthly and yearly administration operations, departments timetables, budgets and purchases
- Reviewed Common Core, TerraNova, NAPLAN and National examinations standardized test results by analyzing datas, research trends whilst be sensitive with adaptable outcomes
Junior High Vice Principal
IPEKA - IICS School
06.2012 - 06.2014
- Managed school administration operations and organized teacher schedules, student registration processes and class orientation sessions
- Collaborated with various departments to support and establish programs, lessons and student activities
- Received and interpreted mandates delivered by school district and developed policies based on determinations
- Sustained a good customer service environment between staff, students, parents and the Board
Exam Chairperson
New South Wales (NSW) Board of Studies
09.2009 - 12.2011
- Oversaw the New South Wales, Australia Board of Education examination in Indonesia
- Invigilated and accommodated between 3 to 80 students throughout the writing of their assessments
- Ensured exam integrity and fairness; promptly and effectively report any inconsistencies or issues
- Maintained a professional exam centre as directed in the procedures
Education
Master of Education - Education
Indiana Wesleyan University
Diploma - Special Needs Management & Child Psychology
Linguistic Council Indonesia
Graduate Certificate - Treasury/Finance
McGill University
Montreal, QCBachelor of Commerce - Business Administration
The King's University
Skills
- Google Suite
- MS Office Suite
- Client advocacy
- High volume tasks
- Conflict management
- Mental health support
- Exam procedures
- Administrative paperwork
- Diversity and inclusion
- Strategic leadership
- Student engagement
- Meeting deadlines
- Cross-functional teamwork
- Time management
- Multitasking
- Organizational skills
- Partnership building
- Behavioral management
Certification
- Standard First Aid & CPR/ED Level C - Intermediate
- Vecova Medication Administration
- Positive Behaviour Supports I, II & III
- Nonviolent Crisis Intervention
Accomplishments
- 2023 & 2024 Inclusion Awards Nominee, For building inclusive communities where everyone belongs
- Awarded 2021 Performance Recognition, For successful relationship building with co-workers, staff and other internal and external stakeholders
- Selected to lead the New South Wales Invigilator Team
Timeline
Community Resource Worker
Developmental Disabilities Resource Centre of Calgary
02.2023 - Current
Head of School
IPEKA - IICS School
07.2018 - 06.2022
Junior High Principal
IPEKA - IICS School
07.2014 - 06.2018
Junior High Vice Principal
IPEKA - IICS School
06.2012 - 06.2014
Exam Chairperson
New South Wales (NSW) Board of Studies
09.2009 - 12.2011
Graduate Certificate - Treasury/Finance
McGill University
Bachelor of Commerce - Business Administration
The King's University
- Standard First Aid & CPR/ED Level C - Intermediate
- Vecova Medication Administration
- Positive Behaviour Supports I, II & III
- Nonviolent Crisis Intervention
Master of Education - Education
Indiana Wesleyan University
Diploma - Special Needs Management & Child Psychology
Linguistic Council Indonesia
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