Simran Madan

• Developed and executed local site growth strategy, increasing order volume by 220% and reducing shrinkage by 35%.
• Expanded SKU selection from 6,500 to 10,000+ items at Calgary DashMart, increasing average order subtotal by $2 and driving 200+ additional orders weekly.
• Led the hiring, training, and management of a high-performing operations team, cultivating a performance-driven culture.
• Owned site-level P&L, labour budgets, OKRs, safety compliance, and process optimization across all daily warehouse operations.
• Collaborated cross-functionally with product, analytics, finance, and supply chain teams to execute national initiatives and localize strategic execution.
• Launched automated expiration tracking to reduce shrinkage and improve inventory accuracy.

Directed national initiatives, including:

• National Accounting PPV (Price Purchase Variance) and vendor credit reconciliation.
• Rollout of ARP (Automated Receiving Process) across all DashMart sites.
• Development of a national onboarding dashboard adopted by multiple new locations.
• Labor utilization optimization across regions to exceed 80% per employee.

• Played a pivotal role in launching Canada’s first BLT (Bin Level Tracking) site, increasing inventory accuracy and order fulfillment speed.
• Oversaw all daily operations including supplier logistics, inbound receiving, inventory management, and site-level OKRs.
• Identified process gaps through on-the-ground observations and data analysis, initiating improvements that enhanced quality and efficiency.
• Partnered with cross-functional teams to support market-level performance, process compliance, and customer satisfaction.

• Managed statewide multi-site operations and 70+ staff across Victoria, leading recruitment, scheduling, and performance optimization.
• Implemented training programs and cost control measures to maintain service quality while increasing profit margins.
• Reviewed financial and performance data to identify growth and improvement areas.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

• Managed one of the busiest locations in the state, driving sales growth and improving brand visibility.
• Increased the profitability of the site by 6% annually.
• Led staff training, performance evaluations, and compliance with health & safety standards.
• Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
• Analyzed sales numbers and performance metrics to locate deficits and implement process improvements for profitability.
• Promoted to Area Manager for Victoria, overseeing multiple sites and ensuring operational consistency.

• Committed to delivering excellent customer service while working in a fast-paced environment.
• Trained new team members and monitored sales performance.
• Investigated and researched issues to determine root causes and appropriate resolution methods.
• Identified ways to improve efficiency in operations and implemented process changes.
• Met deadlines while maintaining high-quality deliverables.

• Developed and maintained databases of potential customers for online shopping platforms.
• Successfully onboarded over 350 retailers and wholesalers, enhancing the company’s market reach.
• Managed customer relationships, providing exceptional service and support to ensure satisfaction.
• Executed targeted marketing campaigns and sales pitches to engage new clients.
• Negotiated contracts and pricing with clients, consistently meeting and exceeding KPIs.
• Maintained records of all sales activities including customer interactions, presentations, proposals, quotes.