Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JULIE LANGLOIS

Calgary,Canada

Summary

Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.

Overview

17
17
years of professional experience

Work History

MEDICAL OFFICE ASSISTANT

West Springs Medical
08.2022 - Current
  • Front desk/reception
  • Collect payment for uninsured services via point-of-sale terminal.
  • Escort patients to consulting rooms and collect and enter patient vitals in the Electronic Medical Record (EMR) - Telus PS Suites
  • Process incoming referrals and populate/update/validate patient information in the EMR.
  • Access medical records via Alberta Netcare.
  • Provide physicians with direction on referrals and specializes that are accepting/wait times.
  • Receive, greet, and direct patients, vendors, and visitors.
  • Fax outgoing requisitions, consult letters, and appointment notifications to referring physicians.
  • Receiving and sending documents via Pomela Health, a secure e-mail system
  • Ensure the clinic is stocked with supplies.
  • Scan and link patient documents in the EMR.
  • Create, convert and upload forms to EMR.
  • Answered phone calls and messages for 18-physician's in a Family medical facility, scheduling appointments, and handling patient inquiries.

MEDICAL OFFICE ASSISTANT

Aceso Medical
09.2021 - 03.2022
  • Verifying personal information such as PHN, birthdates and addresses
  • Proper use of PPE gear for doffing and donning
  • Proper use of ID NOW machines, used for rapid testing
  • Confirming list of Covid-19 symptoms a client has
  • Keep work area supplied with PPE gear, office supplies and testing tubes
  • Correctly filling out laboratories' requisitions for AHS.

MEDICAL OFFICE ASSISTANT

The Associate Clinic
12.2019 - 07.2020
  • I was responsible for corresponding with patients, maintaining the organization of the office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families
  • Preforming temps, weights and blood pressures
  • Scheduled patient appointments, tests, and procedures in computerized scheduling system.
  • Booking, scheduling patients seeking medical attention in person or by telephone, including appointment booking with Accuro
  • Scanning test results, consultation and doctors notes into the electronic filing system.
  • Organized and filed patient medical records accurately and efficiently, utilizing excellent time management skills.
  • (temp position)

DATA MANAGEMENT SPECIALIST - FINANCIAL & EMPLOYEE SHARED SERVICES

Government of Northwest Territories
05.2008 - 04.2014
  • Correct documentation received for onboarding (new job offers, rehires, transfer assignments, direct appointments) according to policy
  • Decreased data entry errors in the HRIS by 45% by executing a 1-week training conference yearly for all employees in data management throughout the Northwest Territories
  • Created and maintained schedules for shift workers such as registered nurses and correction officers, resulting in a 35% decrease in overtime paid due to incorrect scheduling
  • Completed specialized projects and audited intricate files for CEO/MLA/Director level clients
  • Preformed full cycle recruitment, onboarding and off boarding
  • Increased productivity by 55% in the Data Management division by generating a standardized process to receive, process and hand off employee's hiring and termination documents.
  • Implemented document management solutions with primary focus on document control, distribution and knowledge management.
  • Provided training to colleagues on best practices in data management and tools usage.

Education

CERTIFICATE - UNIT CLERK & MEDICAL OFFICE ASSISTANT

ABES College
Calgary, AB
09.2019

DIPLOMA - BUSINESS ADMINISTRATION - MAJOR IN HR

Chiu School of Business, Bow Valley College
Calgary, AB
08.2018

Skills

  • Patient Registration, Managing patient records
  • Phone and Email Etiquette
  • Computer skills, Microsoft Office (word, excel)
  • Problem-solving
  • HIPAA regulations
  • Appointment Scheduling
  • EMR Software
  • Medical Records Management
  • Multitasking and organization
  • Medical terminology
  • Positive attitude, Team leadership
  • Attention to detail

Languages

English
Native or Bilingual

Timeline

MEDICAL OFFICE ASSISTANT

West Springs Medical
08.2022 - Current

MEDICAL OFFICE ASSISTANT

Aceso Medical
09.2021 - 03.2022

MEDICAL OFFICE ASSISTANT

The Associate Clinic
12.2019 - 07.2020

DATA MANAGEMENT SPECIALIST - FINANCIAL & EMPLOYEE SHARED SERVICES

Government of Northwest Territories
05.2008 - 04.2014

CERTIFICATE - UNIT CLERK & MEDICAL OFFICE ASSISTANT

ABES College

DIPLOMA - BUSINESS ADMINISTRATION - MAJOR IN HR

Chiu School of Business, Bow Valley College

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