JOHNNA DEFREITAS-BARNES
Brampton,Canada
Summary
Experienced server with a passion for delivering exceptional service and exceeding customer expectations. Goal-oriented and detail-focused, I maintain an upbeat attitude. Approachable and adaptable, I enjoy tackling challenges and ensuring smooth operations. Seeking a vibrant restaurant environment where my hard work, positive demeanor, and dedication to guest satisfaction can contribute to a successful team and foster personal growth in the hospitality industry.
Overview
8
8
years of professional experience
Work History
SERVER
Union Social Eatery
01.2023 - Current
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Developed strong rapport with over 20 regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
SERVER
Chucks Roadhouse
03.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
BARTENDER
District 45 Night Club
07.2019 - 01.2022
- Checked identification to make sure customers were of legal age to purchase alcohol.
- Prepared alcoholic and non-alcoholic beverages for bar customers and drink servers.
- Handled cash and credit transactions making sure that charges were accurate as well as correct in change.
- Performed closing duties including restocking of bar inventory and supplies.
SERVER
Trattoria La Villetta
01.2017 - 01.2020
- Provided elite level of service by removing courses promptly, replacing utensils as needed and consistently refilling beverages.
- Kept updated on new menu items and promotions, recommending specific items based on preferences and even allergies.
- Worked with the POS system to place orders and manage bills.
- Handled cash and credit transactions making sure that charges were accurate, and all change was correct.
Education
Diploma - Office Administration - Health Services
Sheridan College
Oakville, ON04.2023
High School Diploma -
Archbishop Romero Catholic SS
12.2014
Skills
- Smart Serve Certification
- Experience In POS Systems
- Exceptional customer service
- Excellent Problem Solver
- Excellent Organizational Skill
- Cash Handling
- Strong Work Ethic
- Multitasking Abilities
- Positive Team Player
- Outstanding Oral and Written Communication
Timeline
SERVER
Union Social Eatery
01.2023 - Current
SERVER
Chucks Roadhouse
03.2022 - 01.2023
BARTENDER
District 45 Night Club
07.2019 - 01.2022
SERVER
Trattoria La Villetta
01.2017 - 01.2020
High School Diploma -
Archbishop Romero Catholic SS
Diploma - Office Administration - Health Services
Sheridan College