Jihee Han
Waterloo,ON
Overview
6
6
years of professional experience
Work History
Server
Top Chicken
Waterloo, Canada
09.2024 - Current
- Maintained an efficient workflow in a fast-paced environment by collaborating with a team of servers and kitchen staff to deliver accurate and timely orders, without sacrificing attention to detail or guest rapport.
- Handled 50+ average daily customer interactions, and contributed to a 94% overall customer satisfaction rating.
- Demonstrated strong multitasking abilities by managing multiple phone, walk-in, and delivery app orders during peak hours, ensuring exceptional service to both dine-in and takeout customers.
- Managed orders and financial transactions using a digital point-of-sale system, contributing to accurate and reliable daily financial reporting.
- Prepared the dining area for seamless service transitions by completing thorough opening, closing, and shift-change duties.
- Resolved customer complaints promptly and empathetically, employing a solution-focused approach to maintain customer satisfaction.
Table Busser
Jinzakaya
Waterloo, Canada
03.2022 - 09.2024
- Efficiently bussed, cleaned, and set tables to ensure rapid turnover and optimal guest flow during peak service hours.
- Collaborated closely with colleagues to provide fast and effective customer service in a high-volume restaurant setting, serving approximately 200 guests daily, and contributing to high customer satisfaction.
- Trained new hires, providing guidance on restaurant standards and best practices.
- Monitored the dining room inventory and replenished it as necessary.
Deli Clerk
Metro
Oakville, Canada
01.2020 - 12.2021
- Prepared and packaged deli items according to customer requests, maintaining clean and organized preparation areas and processes.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Responded to telephone inquiries regarding available products and services, and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor of Environmental Studies - Geography and Environmental Management, Aviation Specialization
University of Waterloo
Waterloo, ON06-2025
Geography and Aviation - Incomplete
University of Waterloo
Waterloo, ON05-2023
Skills
- Bilingual Fluency (English and Korean)
- Strong multitasking and organizational abilities
- Proficient in cash handling and POS software
- Smart Serve Certification
- Patience and empathy in customer interactions
- Integrity and honesty
- Teamwork without sacrificing independence
- Strong work ethic
Timeline
Server
Top Chicken
09.2024 - Current
Table Busser
Jinzakaya
03.2022 - 09.2024
Deli Clerk
Metro
01.2020 - 12.2021
Bachelor of Environmental Studies - Geography and Environmental Management, Aviation Specialization
University of Waterloo
Geography and Aviation - Incomplete
University of Waterloo
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