Summary
Overview
Work History
Skills
References
Timeline
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Rachel Cantin

Toronto,Canada

Summary

Experienced hospitality professional with a strong focus on customer service excellence. Demonstrated ability to manage multiple tasks efficiently while ensuring timely and accurate service. Proven problem-solving skills in high-pressure environments, fostering positive interactions with both patrons and team members.

Overview

12
12
years of professional experience

Work History

Server

Maison Selby
Toronto, ON
06.2024 - Current
  • Delivered exceptional customer service in a high-end dining atmosphere.
  • Assisted guests with menu selections and wine pairings to elevate dining experience.
  • Managed multiple tables, ensuring attentive yet unobtrusive service.
  • Informed customers of daily specials and signature dishes to enhance overall satisfaction.
  • Conducted follow-ups with guests to confirm satisfaction with services provided.
  • Collaborated with restaurant staff to maintain efficient operations and seamless guest experiences.

Keyholder/Server/Bartender

Louis Cifer Brew Works
Toronto, ON
01.2017 - 04.2024
  • Organized and delegated tasks to staff while monitoring performance and providing feedback.
  • Trained new employees on restaurant and bar operations for optimal efficiency.
  • Greeted guests and ensured positive experiences from seating to billing.
  • Addressed customer complaints swiftly, demonstrating exceptional service skills.
  • Balanced cash, tills, and receipts at end of shifts and day.
  • Maintained professionalism while managing multiple tasks in a fast-paced environment.
  • Efficiently managed large groups during peak hours without sacrificing service quality.
  • Prepared alcoholic beverages promptly according to recipes or specifications.

Server/Bartender

Berkeley Events
Toronto, ON
06.2016 - 01.2017
  • Arranged tables, chairs, and linens for events according to specifications.
  • Served meals efficiently to large groups, ensuring high customer satisfaction.
  • Mixed and served alcoholic beverages in accordance with established guidelines.
  • Collaborated with kitchen staff to guarantee timely food delivery.
  • Cleared tables promptly post-events to uphold a clean environment.

Server

Swiss Chalet
Regina, SK
01.2014 - 05.2015
  • Delivered friendly service by greeting customers and promptly addressing requests.
  • Processed food and drink orders using POS system for efficiency.
  • Monitored guest satisfaction throughout meals to ensure needs were met.
  • Encouraged upselling of appetizers, drinks, and desserts to enhance revenue.
  • Accurately processed payments and completed register transactions.

Skills

  • Smart Serve certification
  • Customer service excellence
  • High-volume dining expertise
  • Effective communication and problem solving
  • Positive attitude and energy
  • Strong work ethic
  • Multitasking abilities
  • Calm under pressure
  • Self-motivation
  • Professional demeanor
  • Adaptable team player
  • Fine dining service proficiency

References

  • Samantha, Ennis, Assistant General Manager, samantha_ennis@hotmail.com, 437-241-7290, Louis Cifer Brew Works, Coworker/Manager
  • Bran, Thayalaseelan, Kitchen Manager/Chef, branthayalaseelan1985@gmail.com, 647-671-5003, Louis Cifer Brew Works, Coworker/Kitchen Manager

Timeline

Server

Maison Selby
06.2024 - Current

Keyholder/Server/Bartender

Louis Cifer Brew Works
01.2017 - 04.2024

Server/Bartender

Berkeley Events
06.2016 - 01.2017

Server

Swiss Chalet
01.2014 - 05.2015

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Rachel Cantin