Johannes Mellaart
Penticton,BC
Summary
Over the past several years, I have developed my communication & organization skills as a concession worker\caterer at the South Okanagan Event Centre and as a barista at Starbucks to deliver exceptional, fast paced service and offering positive attitude. I work well independently and with others as part of dedicated team. Experienced in food and beverage services and positive customer interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concession Worker/Caterer
South Okanagan Event Centre
09.2016 - Current
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Monitored inventory and notified management of deficiencies or shortages.
Budtender
Spiritleaf
10.2021 - 08.2023
- Consistently provided friendly service to promote better customer engagement.
- Checked guests' photo identification for validity and age requirements.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Mini Donuts
06.2021 - 09.2021
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Used cash register to tender change and process cash and credit card payments.
Barista
Starbucks
10.2017 - 07.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Penticton Secondary School
01.2018
Skills
- Supplies Restocking
- Food Handling Safety
- Customer Order Fulfillment
- Workspace Maintenance
- Point of Sale (POS) System Operation
- Cleaning and Sanitation
- Organized Multi-Tasker
- Reliable and Punctual
- Fast and Efficient Service Worker
Certification
- WHIMIS
- Serving it Right
- Selling it Right
Key Skills And Abilities
- Building customer loyalty
- Outstanding customer service
- Effective teamwork skills
- Sales/cashier experience
- Money handling
- Identify types of customers in regards to their needs
References
Michelle Maloy, Starbucks Manager, (778) 821-0552 Zoe Kutschera, SOEC Supervisor, (250) 809-8312 Yolanda Gillard, (250) 486-3960
Languages
English
Native or Bilingual
Timeline
Budtender
Spiritleaf
10.2021 - 08.2023
Mini Donuts
06.2021 - 09.2021
Barista
Starbucks
10.2017 - 07.2021
Concession Worker/Caterer
South Okanagan Event Centre
09.2016 - Current
Penticton Secondary School
- WHIMIS
- Serving it Right
- Selling it Right
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