BIKASH GURUNG
PENTICTON,BC
Summary
Dynamic food service professional with extensive experience at McDonald's, excelling in employee training and customer service. Proven track record in inventory management and process improvement, enhancing operational efficiency. Adept at conflict resolution and maintaining high cleanliness standards, ensuring a safe and enjoyable dining experience for all customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Mcdonalds
PENTICTON, BC
05.2024 - Current
- Supervised daily operations in fast-paced restaurant environment.
- Trained new employees on food safety and customer service standards.
- Resolved customer complaints to enhance dining experience.
- Implemented cleanliness standards and maintained a safe work environment.
1st Assistant Department Manager
Mcdonalds
Kuwait
12.2016 - 04.2024
- Assisted in managing daily operations and workflow of the restaurant team.
- Trained new employees on food safety and customer service protocols.
- Coordinated inventory management to ensure stock availability and freshness.
- Facilitated communication between team members to enhance collaboration and efficiency.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Trained new employees on department policies and procedures.
- Identified opportunities for process improvement initiatives within the department.
Education
High School Diploma -
Kanjirowa National School
Kathmandu ,Nepal02-2012
Skills
- Food safety
- Inventory management
- Customer service
- Employee training
- Team leadership
- Process improvement
- Quality control
- Conflict resolution
- Time management
- Communication skills
- Health regulations
Certification
Shift Leadership course
Health Saver First aid CPR AED
Food Safe Level 1
Advanced Shift leadership
Developing Leader in me.
Languages
English
Professional
Hindi
Professional
Timeline
Food Service Supervisor
Mcdonalds
05.2024 - Current
1st Assistant Department Manager
Mcdonalds
12.2016 - 04.2024
High School Diploma -
Kanjirowa National School
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