Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Michael Papple

Penticton,BC

Summary

Diverse background in hospitality with experience in personalized guest services and group activities. Proven ability to balance professionalism with enthusiasm, ensuring memorable experiences for clients. Skilled in managing both one-on-one interactions and larger group engagements, demonstrating adaptability and strong interpersonal skills. Committed to delivering exceptional service and fostering positive relationships in the service industry.

Overview

27
27
years of professional experience

Work History

Arborist

South Okanagan Tree Works
Penticton, British Columbia
04.2017 - Current
  • Manage daily operations on site, from initial setup to project completion.

Wildland Firefighter

BC Forestry
Princeton, British Columbia
05.2008 - 11.2016
  • many different duties included

Limousine Driver

Whistler Limousine Company
Vancouver, British Columbia
10.2005 - 05.2008
  • Transferring guests from Vancouver to Whistler, B.C. And within the city itself.
  • Always making sure the guests have an enjoyable experience.

Doorman

Fairmont Waterfront Hotel
Vancouver, British Columbia
03.2005 - 05.2008
  • Greeted all guests of the hotel, ensuring their arrival experience was memorable.
  • Answered questions from guests regarding local attractions, restaurants, transportation and other services available in the area.
  • Provided assistance with luggage transport for guests upon arrival and departure.
  • Managed valets and cars out front of the hotel.
  • Formed relationships with long-term and frequent guests.

Mountain Guide

Franz Joseph Glacier Guides
Franz Joseph, New Zealand
09.2003 - 03.2005
  • Insuring the safe travel of clients on the Franz Joseph Glacier.
  • Setting safety equipment on the glacier, including bridges, ropes, and rappelling devices.
  • Providing a fun and relaxed experience for clients.

Doorman

Fairmont Palliser Hotel
Calgary, Alberta
05.2001 - 08.2004
  • Same as the previous door position.

Hiking Guide

Fairmont Jasper Park Lodge
Jasper, Alberta
05.1998 - 04.2001
  • Provide education about local flora and fauna during hikes helping visitors appreciate the environment.
  • Coordinate transportation arrangements for groups.
  • Oversee food preparation, making sure meals are nutritious and enjoyable.
  • Lead groups of hikers on guided mountain trails and provide instruction in safe navigation techniques.
  • Teach basic mountaineering skills such as rock climbing, rappelling, belaying, knot tying.
  • Developed guest relationships to achieve high level of satisfaction.
  • Interacted with guests throughout tour with educational discussion of community, culture and information.

Education

Registered Nutritionist - Holistic Nutrition

CSNN
Kelowna, BC
05-2015

Skills

  • Customer service
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Guest engagement
  • Service prioritization
  • Positive and professional

Affiliations

  • hiking, climbing, skiing,
  • Motorcycle riding
  • love of food and cooking and whisky and beer
  • traveled extensively throughout BC AB
  • Fitness Training
  • Music

Timeline

Arborist

South Okanagan Tree Works
04.2017 - Current

Wildland Firefighter

BC Forestry
05.2008 - 11.2016

Limousine Driver

Whistler Limousine Company
10.2005 - 05.2008

Doorman

Fairmont Waterfront Hotel
03.2005 - 05.2008

Mountain Guide

Franz Joseph Glacier Guides
09.2003 - 03.2005

Doorman

Fairmont Palliser Hotel
05.2001 - 08.2004

Hiking Guide

Fairmont Jasper Park Lodge
05.1998 - 04.2001

Registered Nutritionist - Holistic Nutrition

CSNN

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Michael Papple