Joel Amisi
Ottawa
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Line Cook, Dishwasher
Moxie's Grill & Bar
02.2021 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Call Center Agent
Bell Canada (Msi
02.2019 - 03.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Entered customer information into customized computer system to document and organize client records.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Bachelor of Arts - Law
Carleton University
Ottawa, ON04.2023
Skills
● Responding to Difficult Customers
● Upbeat and Positive Personality
● Verbal and Written Communication
● Calm and Professional Under Pressure
● Computer Proficiency
● Courteous with Strong Service Mindset
● Upselling Products and Services
Languages
French
Native or Bilingual
Timeline
Line Cook, Dishwasher
Moxie's Grill & Bar
02.2021 - Current
Call Center Agent
Bell Canada (Msi
02.2019 - 03.2021
Bachelor of Arts - Law
Carleton University
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