Kathleen Thompson
Bethel Island
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Overview
12
12
years of professional experience
Work History
Line Cook
Toyota Concord Pavillion/ Legends
Concord
02.2024 - Current
- Prepared and cooked high-quality meals for diverse events and guests.
- Maintained cleanliness and organization of kitchen equipment and workspace.
- Collaborated with team members to ensure timely meal service during busy shifts.
Customer Service Assistant
H&r Block
Antioch
12.2022 - 05.2023
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Sent out service reminder notices to customers by letter, text, or telephone.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Inventory Control Specialist
RGIS Inventory
Oakland
10.2017 - 08.2021
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Investigated and resolved variances with inventory records.
- Entered information into system to update status reports.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Office Administrator
San Jose glass
San Jose
07.2014 - 11.2016
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Created memos, letters and other documents, fostering internal and external communication.
- Filtered emails based on importance and escalated issues to leadership.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Automated office operations by managing client correspondence and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Skills
- Understanding Customer Needs
- Transaction Processing
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Creative Problem Solving
- Multitasking and Prioritization
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Data Entry
- Calm and Professional Under Pressure
- Customer Service
- Upbeat and Positive Personality
- Payment Processing
- Inventory Management
- MS Office
- Computer Skills
- Merchandise Orders and Exchanges
- Refunds and Returns Management
- Invoice Preparation and Processing
- Excellent Attention to Detail
- Establishing and Maintaining Customer Relationships
Timeline
Line Cook
Toyota Concord Pavillion/ Legends
02.2024 - Current
Customer Service Assistant
H&r Block
12.2022 - 05.2023
Inventory Control Specialist
RGIS Inventory
10.2017 - 08.2021
Office Administrator
San Jose glass
07.2014 - 11.2016