Joel Amisi
Ottawa,ON
Summary
Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Line Cook/Dishwasher
Moxie's Grill & Bar
02.2021 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Call Center Agent
Elemental Data Collection
02.2019 - 08.2022
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Law Studies
Carleton University
Ottawa, ON04.2023
Skills
- Team Building
- Food Portioning and Packaging
- Feedback Acceptance
- Recipe Adherence
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Computer Proficiency
Timeline
Line Cook/Dishwasher
Moxie's Grill & Bar
02.2021 - Current
Call Center Agent
Elemental Data Collection
02.2019 - 08.2022
Bachelor of Arts - Law Studies
Carleton University
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