Jill Crowe
Midland,ON
Summary
Organized and dependable candidate with experience in effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a willingness to take on additional responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills, seeking an entry-level position as Personal Support Worker . Committed to contributing to team success and achieving company objectives. Seeks a full-time position that offers professional challenges, where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Support Worker
ParaMed Home Health Care
2021.09 - 2024.05
- Visiting clients in their homes to offer various supports in daily living
- Bath, Showers and Sponge Baths and Pericare Meal Prep and Light Housekeeping Companionship and Respite
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Advocated for client rights and autonomy while navigating the complexities of various healthcare systemssettings.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
CSR - Customer Service Representative
Concentrix
2017.02 - 2019.06
- Performed technical support for Apple customers and Apple products Performed empathy and de-escalation with frustrated customers Worked and trained as a team to exemplify superior customer service
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Dietary Aide/Laundry Aide/Cook
Crown Ridge Nursing Home
2009.01 - 2017.11
- Dietary Aide: Serve meals to residents following Ministry LTC guidelines and procedures
- Serve meals of various textures according to resident care plans
- Clean and sanitize dishes, pots and pans
- Clean and sanitize work areas and dining rooms
- Take daily temperatures of dishwasher, fridges, and food products
- Laundry Aide: Wash, dry, hang and fold residents' laundry and linen
- Gather soiled laundry and linen
- Label residents' clothing
- Cook: Prepare and cook various dishes and food items for residents in accordance with Ministry of LTC rules and regulations
- Perform safe food handling of all food products from start to finish
- Clean and sanitize all work areas
- Load food carts for dietary aides at each meal
- Take regular temperatures of all food items, ovens, and fridges.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Education
College certificate - Personal Support Worker
Sir Sanford Fleming
Peterborough, ON02.2022
Grade 12 -
Quinte Secondary School
Belleville, ON06.2017
Skills
- Communication skills
- Food Service
- Food Handling
- Cleaning Experience
- Kitchen Experience
- Dementia Care
- Meal Preparation
- Caregiving
- Personal Support
- Cooking
- Senior Care
- Computer skills
- Laundry
- Team Player
- Great Work Ethic
- Flexible
- Friendly
- Privacy and Confidentiality
- Client Relationship Management
- Effective communication
- First aid knowledge
- Active listening
- Cultural sensitivity
- Stress management
- Time management
- Flexible Schedule
- Respectful and Compassionate
- Strong Ethics
- Dependable and Responsible
Languages
French
Elementary
English
Professional Working
Certification
- Personal Support Worker
- CPR/First Aid Certified
Timeline
Personal Support Worker
ParaMed Home Health Care
2021.09 - 2024.05
CSR - Customer Service Representative
Concentrix
2017.02 - 2019.06
Dietary Aide/Laundry Aide/Cook
Crown Ridge Nursing Home
2009.01 - 2017.11
College certificate - Personal Support Worker
Sir Sanford Fleming
Grade 12 -
Quinte Secondary School
- Personal Support Worker
- CPR/First Aid Certified
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