MERCY MIGUEL
NORTH YORK,ON
Summary
Dedicated to promoting client dignity, independence, comfort, mobility, and safety. Developed strong interpersonal, organizational and communication skills. Proven track record in high-quality service and excellent performance history.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Support Worker
University Health Network-TCP Queens Estate
12.2022 - Current
- Assist patients with activities of daily living which includes feeding, lifting and transfers, bathing, skin care, oral care, and toileting
- Communicate and demonstrate basic information in accordance with a patient’s pre-established Plan of Care
- Ensure a safe and healthy environment for patients and staff by reporting and documenting unsafe conditions such as broken equipment as well as any patient behavioral, physical, or cognitive changes
- Complete and maintain related patient records and progress notes
Personal Support Worker
Circle of Care
01.2022 - 01.2023
- Working with elderly patients and providing one on one care such as assisting with personal care, meal preparation, and light housekeeping
- Ensuring the fulfillment of individual goals and needs as instructed in the client’s care plan
- Reporting changes in condition and recommending adjustments in the level of care and service
- Assisting clients with exercises as per PT/OT instructions (delegated task)
Personal Support Worker
Sunrise of Thornhill
02.2019 - 10.2022
- Assist client with activities of daily living, including meal preparation, light housekeeping, and laundry
- Demonstrate effective patient-focused communication with patients, families, and team members
- Prepare and assist client with medications and medication reminders as per physician’s instructions
- Ensure safety and healthy environment for client by reporting and documenting unsafe conditions
- Help client with recreational and leisure activities
- Assist client with exercises as per OT/PT instructions
- Assist and satisfy the social and emotional needs of the client
Personal Support Worker
George and Renee Brown
04.2015 - 07.2018
- Provided safe and efficient personal care for clients including all activities of daily living to ensure optimum physical, social, recreational, and psychological well-being
- Planned nutritious and healthy meals for the clients
- Provided emotional, physical, and mental support for the clients
- Coordinated care with other healthcare and support team members
- Maintained daily health records, assisted with medications and subcutaneous hydration monitoring (delegated task)
- Provided quality care at the end of life (palliative care)- observed changes in the client’s level of pain and distress, provided total personal care with tenderness and compassion
Education
Diploma - Immigration Assistant
CDI COLLEGE, CANADA
03-2025
Personal Support Worker Upskilling Training -
University Health Network
02.2024
Personal Support Worker -
Peak Healthcare College
Toronto, ON04.2018
Personal Support Worker Training -
L’ Chaim Retirement Home
04.2018
Caregiver Course -
University of La Salette
12.2005
Bachelor of Science - Medical Technology
Saint Louis University
05.1993
Skills
- Personal Support Worker Certificate
- Interpersonal skills
- Organizational skills
- Communication skills
- CPR
- First Aid Training
- Client dignity promotion
- Independence promotion
- Comfort promotion
- Mobility promotion
- Safety promotion
- Patient care
- Interpersonal communication
Certification
- First Aid CPR/AED Level C, 12/16/21, 12/16/24
- Basic Life Support-HCP, 12/16/21, 12/16/22
- Respiratory Mask Fit Test, 12/11/21
- PSW Approach to Quality Care, 11/14/21
- Dementia Workshop, 05/28/17
- Palliative Care Workshop, 02/26/17
Highlightsofqualificationsandskills
- Graduate - Personal Support Worker Certificate - Peak Healthcare College
- Eight years of experience working with seniors in a retirement home facility and community setting
- Ability to work effectively with all levels of staff, patients and their families
- Dedicated to promoting client dignity, independence, comfort, mobility, and safety
- Developed strong interpersonal, organizational and communication skills
- Proven track record in high-quality service and excellent performance history
- Trained in CPR and First Aid Training
Languages
English
Professional Working
Timeline
Personal Support Worker
University Health Network-TCP Queens Estate
12.2022 - Current
Personal Support Worker
Circle of Care
01.2022 - 01.2023
Personal Support Worker
Sunrise of Thornhill
02.2019 - 10.2022
Personal Support Worker
George and Renee Brown
04.2015 - 07.2018
Personal Support Worker Upskilling Training -
University Health Network
Personal Support Worker -
Peak Healthcare College
Personal Support Worker Training -
L’ Chaim Retirement Home
Caregiver Course -
University of La Salette
Bachelor of Science - Medical Technology
Saint Louis University
- First Aid CPR/AED Level C, 12/16/21, 12/16/24
- Basic Life Support-HCP, 12/16/21, 12/16/22
- Respiratory Mask Fit Test, 12/11/21
- PSW Approach to Quality Care, 11/14/21
- Dementia Workshop, 05/28/17
- Palliative Care Workshop, 02/26/17
Diploma - Immigration Assistant
CDI COLLEGE, CANADA
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