JEYNE SATHASIVAM
Toronto,ON
Summary
Dynamic professional with experience at the Canada Revenue Agency, adept at resolving taxpayer inquiries and enhancing service delivery. Proven analytical skills, and strong verbal communication, enable effective collaboration and problem-solving. Detail-oriented and a quick learner, I consistently contribute to project success and drive growth initiatives.
Overview
3
3
years of professional experience
Work History
TAXPAYER SERVICES AGENT
Canada Revenue Agency
Toronto, Canada
10.2022 - 02.2025
- Directly solve taxpayer inquiries and problems through a variety of troubleshooting methods.
- Answered taxpayers’ questions with effective use of probing to determine service needs, and accurately input information onto the system.
- Maintained utmost privacy and security requirements to maintain the confidentiality of taxpayers' files and documents.
- Collaborated with team members to improve service delivery strategies.
- Reviewed completed tax returns to ensure accuracy and compliance with applicable laws and regulations.
BUSINESS DEVELOPMENT SUPPORT (CO-OP)
Greater Toronto Airports Authority
Toronto, Canada
01.2019 - 04.2019
- Supported various analytical & informative projects, including working with spreadsheets and database applications to generate reports/ estimates
- Assisted manager with market research, PowerPoint presentation development & related assigned work
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified multiple growth KPIs following changes in metrics to predict airline trends/ performance
- Helped with monitoring and running ongoing projects supporting project management practices
- Responded to calls and emails in calculating estimates for business development projects
Education
HONORS BACHELOR OF COMMERCE - INTERNATIONAL BUSINESS MANAGEMENT
Seneca College
08.2019
GOOGLE CAREERS CERTIFICATE - CLOUD CYBER SECURITY
Google
Skills
- Verbal communication
- Written communication
- Interpersonal skills
- Organizational skills
- Computer skills
- MS Office tools
- Time management
- Team collaboration
- Quick learner
- Detail-oriented
- Analytical skills
- Problem solving
Notes
Willing to relocate/ work overtime if required.
Work Preference
Location Preference
On-SiteRemoteHybridSalary Range
$75000/yr - $200000/yrTimeline
TAXPAYER SERVICES AGENT
Canada Revenue Agency
10.2022 - 02.2025
BUSINESS DEVELOPMENT SUPPORT (CO-OP)
Greater Toronto Airports Authority
01.2019 - 04.2019
HONORS BACHELOR OF COMMERCE - INTERNATIONAL BUSINESS MANAGEMENT
Seneca College
GOOGLE CAREERS CERTIFICATE - CLOUD CYBER SECURITY
Google