Chinenye Ozoemelam
Calgary,AB
Summary
Dynamic and results-driven Customer Support Specialist with 10 years extensive experience, adept at resolving complex inquiries and enhancing customer satisfaction. Proven problem-solving abilities and effective communication skills led to successful case resolutions and improved service delivery. Proficient in CRM systems, ensuring efficient management of customer interactions and documentation.
Overview
10
10
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
02.2021 - 05.2025
- Responded to tax-related inquiries, gathered taxpayer information, and resolved issues via phone and live chat.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to taxpayers concerns.
- Utilized CRM systems effectively to research, analyze and resolve taxpayer inquiries.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Educated taxpayers on various government tax policies by providing information and promoting available services.
Customer Support Specialist
Air Canada
02.2020 - 01.2021
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Amended reservations, determined appropriate payment of compensation, waive penalties within departmental guidelines, and performed other duties related.
Customer Support Specialist
United Bank For Africa
02.2015 - 09.2019
- Responded to customer inquiries over phone, email and live chat channels.
- Handled customer requests such as card disputes, missing payments and failed transactions.
- Educated customers on various bank products and collaborated with product team to address customers concerns.
- Assisted in writing and translation customer templates and FAQs.
Education
Master Of Food Microbiology - Food Microbiology
University of Ibadan
Ibadan, Nigeria 01.2016
Bachelor Of Microbiology - Microbiology
Abia Sate University
Abia State, Nigeria 09.2011
Skills
- Customer service
- Problem-solving
- Problem-solving abilities
- Time management
- Multitasking
- Excellent communication
- Team collaboration
- Effective communication
Languages
English
Full Professional
Timeline
Taxpayer Services Agent
Canada Revenue Agency
02.2021 - 05.2025
Customer Support Specialist
Air Canada
02.2020 - 01.2021
Customer Support Specialist
United Bank For Africa
02.2015 - 09.2019
Master Of Food Microbiology - Food Microbiology
University of Ibadan
Bachelor Of Microbiology - Microbiology
Abia Sate University
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