Mandeep Sodha
Abbotsford
Summary
Taxpayer Services Agent with the Canada Revenue Agency, recognized for exceptional customer service and precision in managing tax inquiries. Proven ability to quickly learn complex systems while maintaining accurate records. A motivated team player committed to resolving issues effectively and enhancing client satisfaction. Strong communicator with a focus on detail-oriented solutions.
Overview
17
17
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
05.2021 - Current
Respond to tax related telephone enquiries and requests related to tax returns, credits, and benefits. Responsible for gathering taxpayer information, operating various computer systems, and resolving issues through phone interactions.
Dates Worked : Feb-May 2016, Feb-May 2015, Jan-May 2009
Office Assistant
KB & Associates
03.2013 - 05.2014
Prepare T1 returns for clients, and maintain and update records. Respond to tax related enquiries. Responsible for ensuring all data , payment information and account balances are accurate and up to date.
Mail Processing Clerk
Canada Revenue Agency
03.2008 - 05.2008
Receive and sort incoming mail and tax packages. Screen , sort and file various information for records and files. Distribute processed files and documents to appropriate areas for storage , retention or destruction.
Education
Kwantlen Polytechnic University
Surrey, BC06-2006
Bakersfield College
Bakersfield, CA 06-2004
Abbotsford Senior Secondary
Abbotsford, BC06-2003
Skills
- Exceptional customer service skills
- Quick learner of new concepts and techniques
- Motivated team player
- Precision and detail oriented
- Strong verbal and written communication skills
Languages
- English
- Punjabi
- Hindi
Timeline
Taxpayer Services Agent
Canada Revenue Agency
05.2021 - Current
Office Assistant
KB & Associates
03.2013 - 05.2014
Mail Processing Clerk
Canada Revenue Agency
03.2008 - 05.2008
Kwantlen Polytechnic University
Bakersfield College
Abbotsford Senior Secondary
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