Simin Chowdhury
Toronto,ON
Summary
To seek and maintain a valuable position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
11.2022 - Current
- Manage on average 25-35 inbound calls per day consistently meeting performance targets while maintaining high-quality customer service standards in a fast-paced contact centre environment
- Assist clients in resolving technical issues with their accounts, provide timely and accurate information on tax policies and/or procedures and perform accurate data entry to update and maintain client information
- Develop positive rapport with taxpayers through empathetic listening and clear communication, contributing to a high level of customer satisfaction
- During weekly team meetings identify opportunities for process improvements within the department, implementing changes that lead to increased efficiency and reduced errors
Produce Supervisor
Farm Boy
11.2021 - 09.2023
- Took on a leadership role while supervising team of 2-3 employees in the produce department during closing shifts in a fast-paced retail environment
- Experienced with being detail-oriented by providing concise accurate information while performing inventory of stocks
- Assisted department manager with price checks on various products and product quality to uphold high standards of product delivery
- Facilitated employee training sessions to enhance skills and knowledge within the team through excellent communication
Customer Service Representative
Farm Boy
09.2020 - 11.2021
- Ensured produce department had adequate levels of products on display by refilling and organizing various sections paying close attention to sale items
- Through collaboration with other team members successfully upheld service standards during opening and closing shifts
- Investigated and resolved customer inquiries and complaints quickly by developing strong knowledge of products
Education
Honors Bachelor of Science Degree -
University of Toronto
11.2021
Skills
- Ability to multi-task in a fast-paced retail and contact center environment as well as apply and teach skills to new employees
- Fast learner with strong interpersonal skills developed through 4 years of working in customer service
- Exceptional team player and leader with advanced communication skills; have supervised teams for almost a year
- Experienced in using Microsoft Office including Word, PowerPoint, Excel, Teams and Outlook
Timeline
Taxpayer Services Agent
Canada Revenue Agency
11.2022 - Current
Produce Supervisor
Farm Boy
11.2021 - 09.2023
Customer Service Representative
Farm Boy
09.2020 - 11.2021
Honors Bachelor of Science Degree -
University of Toronto
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